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About the role
- Director leading operational risk and resilience for Manulife’s Canadian retail bank. Managing controls, third-party risk, anti-fraud oversight, and resilience testing across channels.
Responsibilities
- Lead and develop a team of 7 risk professionals, providing coaching and development opportunities
- Manage the Bank’s Operational Risk and Resilience program in partnership with Global functions
- Design effective monitoring and controls for operational resilience and effectiveness
- Oversee and execute the Bank’s Third Party Risk Governance program
- Oversee and execute testing and monitoring of regulatory and operational controls
- Design and establish the Bank’s Anti-Fraud oversight program with Bank Fraud Operations and 2nd line Anti-Fraud
- Oversee documentation and ongoing management of Bank policies and procedures
- Manage the Bank’s RCSA program with Operations and 2nd line Operational and Information Risk Management
- Manage monthly 1B updates for the Bank Leadership team, coordinating issues, audits, CAPs, and regulatory efforts
- Support change management by identifying risks and proposing appropriate controls
Requirements
- Experience in operational risk and/or resilience, business continuity, or risk management in financial services
- Proven track record developing and implementing resilience strategies
- Experience leading cross-functional teams and managing projects
- Strong presentation and facilitation skills
- Expert knowledge of risk management principles, best practices, and tools
- Ability to build relationships, engage and influence others, and work with diverse subject matter experts
- High self-motivation and ownership of project deliverables
- Ability to direct development and maintenance of bank policies and procedures
- Strong understanding of banking regulations
- Experience working with internal AML, Compliance, and Risk partners
- Bilingualism in English and French is an asset; if based in Québec, proficiency in both languages is required
Benefits
- Flexible work environment
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Learning and career growth opportunities
- Incentive programs and incentive compensation tied to business and individual performance
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