Business Analyst supporting PLATO’s large - scale case management modernization program. Developing roadmaps, governance materials, stakeholder insights, and partner integration strategies.
About the role
- Senior Business Analyst shaping payment processing, real-time money movement, and digital experiences at Manulife. Translating requirements into scalable technology solutions across mobile and digital channels.
Responsibilities
- Clarify and translate business requirements into detailed system functionality for payments and money movement capabilities
- Analyze and document end-to-end payment flows, including Real-Time Rails, Interac, domestic payment networks, credit/debit transaction flows, and cross-border/exchange network integrations
- Review APIs supporting payment systems, including endpoints, parameters, authentication, and error handling
- Document API usage and recommend integration approaches for payment gateways and processing platforms
- Develop process maps and workflows illustrating end-to-end payment journeys and API interaction points
- Create data mapping documents for transaction data, settlement flows, and reconciliation processes
- Test APIs and document payment-related error scenarios using Bruno/Postman
- Investigate incidents using SQL to troubleshoot payment failures, delays, and reconciliation issues
- Support operational teams with payment and transaction-related inquiries
- Develop documentation for new processes, system enhancements, and payment features
- Build and maintain HTML email templates for digital onboarding and payment-related customer communications
- Communicate across Technology, Product, Operations, Sales, Distribution, and Marketing
- Translate technical and payment system concepts into business-friendly language
- Partner with stakeholders to improve UX/UI in digital payment journeys
- Conduct discovery sessions with business and technical stakeholders
- Support delivery of digital and mobile payment features aligned with backend payment infrastructure
- Assist with UAT for payment flows and system enhancements
- Work with engineering teams to validate integrations with core payment systems and underlying platforms
- Ensure solutions align with business objectives, compliance, and scalability requirements
- Contribute to modernization of legacy payment systems
Requirements
- University degree or equivalent business experience
- More than 5 years as a Business Analyst in a technology-driven or payments-focused environment
- Proven experience as an IT Business Analyst or similar role in a technology-driven environment
- Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications
- Experience analyzing APIs, including endpoints, parameters, and error handling
- Ability to create process maps, workflows, and detailed data mapping documents
- Familiarity with API testing tools such as Bruno, Postman, or similar
- Proficiency in SQL for production investigation and root cause analysis
- Strong written and verbal communication skills to explain technical details to non-technical audiences
- Basic knowledge of HTML and ability to build or edit email templates
- Ability to handle multiple demands and competing priorities
- Knowledge and understanding of project management methodology and workflow design
- Good organization, problem-solving skills, and analytical ability
- Ability to work independently or as part of a team
Benefits
- Flexible work environment
- Learning and career growth support
- Well-being and inclusion support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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