Senior Google CCAIP Engineer configuring IVR, routing, and CRM integrations on Google CCAI Platform. Supporting testing, UAT, documentation, and change management for global enterprise clients.
About the role
- Process Engineer redesigning legal and business workflows for McCarthy Tétrault, a Canadian law firm. Supporting AI adoption, automation, data governance, and firm-wide transformation projects.
Responsibilities
- Conduct deep-dive reviews of existing operational and legal workflows
- Document and visualize current-state processes for optimization
- Analyze, map, and redesign business processes across legal and business services teams
- Identify pain points, inefficiencies, and AI-driven and non-AI transformation opportunities
- Develop and maintain process documentation, workflows, and standard operating procedures
- Collaborate with stakeholders across practice groups and departments
- Contribute to future-state design and roadmap development for firm-wide operational processes
- Support implementation of service review recommendations using a tiered resourcing model
- Collaborate with Client Service Delivery, Professional Resources, IT, and Platform Solutions teams on transformation projects
- Assist in executing and monitoring the mt2030 strategy, including reviews and reporting on action plans
- Contribute to change management initiatives
- Support pilot testing, monitor adoption, and iterate workflows based on feedback
- Recommend cost-neutral or efficiency-gaining resourcing models and structures
- Identify, prioritize, and deliver AI use cases for client-facing and internal applications
- Support migration of firmwide data governance activities to the Transformation team
- Assist with AI training programs for lawyers and business services staff
- Evaluate automation and AI opportunities to streamline operational workflows
- Facilitate workshops, interviews, and requirements-gathering meetings
- Prepare reports, presentations, and updates for the Senior Leadership Team, Board of Partners, and other stakeholders
- Promote accountability and alignment across modules and work groups within the ATS structure
Requirements
- Bachelor’s degree in Business, Engineering, Information Systems, or a related field
- Advanced degree or relevant certifications (e.g., Lean Six Sigma, PMP, CBAP) an asset
- 5+ years of experience in business analysis, process engineering, or transformation roles
- Ideally, experience within professional services, legal, or consulting environments
- Demonstrated experience with process mapping, workflow redesign, and requirements gathering
- Familiarity with AI applications, data governance, and digital transformation initiatives
- Strong project management and change management skills
- Excellent communication, facilitation, and stakeholder management abilities
- Analytical mindset with a focus on problem-solving and continuous improvement
- Experience with M365 and process automation tools is a requirement
- Experience with other enterprise platforms (e.g., Salesforce, ServiceNow) is an asset
- Proven ability to lead or support complex, multi-stakeholder projects
- Ability to align business needs with transformation outcomes
- Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and results-driven approach to operational excellence
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm
- Wellness and technology reimbursements
- Competitive compensation
- Paid overtime
- Generous time off
- A day off to volunteer
- A day off for your birthday
- Professional development and growth opportunities
- Two-way feedback culture
- Strong community involvement
- Commitment to equity, diversity and inclusion
- Collaborative, cohesive culture
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