Customer Success Representative re - engaging and retaining Prophix customers using its financial performance platform. Driving renewals, adoption, and account expansion across a SaaS portfolio.
MI
Digital Marketing Customer Success Manager
Posted last week
About the role
- Digital marketing customer success manager connecting SEO, GEO, AI search, and PPC performance to client business results. Managing retention, reporting, and growth for a digital marketing agency.
Responsibilities
- Build strong client relationships, understand business objectives, and manage expectations
- Own client satisfaction, account health, retention, and proactive communication
- Identify potential risks early and coordinate corrective actions
- Analyze SEO, GEO, AI search visibility, PPC, website, and conversion performance
- Connect marketing metrics with qualified leads, acquisition costs, conversions, and ROI
- Investigate performance declines, identify root causes, and recommend data-backed improvements
- Evaluate digital marketing strategies and identify optimization opportunities
- Present performance reports with clear insights, recommendations, and next steps
- Explain complex marketing data in simple, business-focused language
- Communicate performance challenges, manage difficult conversations, and set realistic expectations
- Collaborate with SEO, GEO, PPC, content, and web teams
- Track client commitments, internal action items, dependencies, and escalations
- Identify account growth opportunities based on client needs and performance
Requirements
- 3–5+ years of experience in digital marketing, customer success, or account management, preferably within a digital marketing agency
- Strong understanding of SEO, GEO (Generative Engine Optimization), AI search visibility, PPC, and digital marketing analytics
- Awareness of evolving search behavior, AI-generated recommendations, and visibility across Google and AI search platforms
- Exceptional numerical and analytical skills, with the ability to interpret data, identify patterns, investigate discrepancies, and make sound recommendations
- Familiarity with Google Analytics 4, Google Search Console, Google Ads, Looker Studio, and AI visibility tracking tools
- Ability to distinguish marketing activity and reported conversions from meaningful business results
- Excellent English communication, presentation, and client relationship management skills
- Strong organizational skills and experience managing multiple client accounts simultaneously
- A proactive, accountable, and commercially minded approach to problem-solving
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Success Manager driving adoption of Buildots’ AI construction intelligence platform across construction projects. Onboarding users, advising clients, and feeding project insights into product development.
Customer Success Manager driving Elai adoption, customer education, and renewals for Panopto’s visual learning technology platform. Managing B2B accounts, health metrics, NPS, and expansion opportunities remotely.
Client Success Manager optimizing lead - generation Google Ads for an automotive and local - service marketing agency. Managing 20 - 25 client relationships, campaign performance, and retention.
Axon Customer Success Manager helping Canadian public - safety customers adopt devices and cloud software. Building strategic partnerships, guiding deployments, and driving renewals and product value.
Customer Success Manager supporting government and public - sector customers using SymPro treasury management software. Managing renewals, retention, migrations, and account expansion across North America.
Customer Success Manager supporting public - sector customers using SymPro treasury management software. Managing relationships, renewals, migrations, and expansion across the United States and Canada.
Principal Client Success Manager guiding strategic payer relationships for Veradigm, a healthcare technology and data - solutions company. Driving adoption, retention, regulatory alignment, and executive client outcomes.
Customer Success Manager driving implementation, adoption, retention, and expansion for Skydio’s autonomous drone customers in Canada. Managing enterprise accounts and shaping Canadian customer success strategy.
Customer Success Manager leading onboarding, service delivery, and performance reviews for North American clients of Tripstack’s B2B flight technology platform.