Quality Assurance Administrator supporting franchise quality assurance across 340 locations in North America. Ensuring compliance with insurance carrier standards and managing claims effectively.
About the role
- QA/QC Specialist responsible for ensuring product quality in electronics repair and engineering solutions. Conduct inspections, manage compliance documentation, and promote continuous improvement initiatives.
Responsibilities
- Conduct incoming, in-process, and final inspections on electronic systems and military-grade cable assemblies for harsh environment applications
- Complete First Article Inspections (FAI) and collaborate with Operations to ensure compliance with specifications
- Troubleshoot assembly and product quality issues, accurately document non-conformances, and categorize failures for analysis
- Develop, implement, and maintain quality systems, procedures, and documentation in alignment with ISO 9001:2015 and internal standards
- Maintain compliance documentation to meet regulatory, customer, and internal requirements
- Serve as a key contributor during internal and external audits, ensuring readiness of records and supporting corrective actions
- Coordinate and oversee calibration and ESD compliance activities to ensure adherence to company and industry standards
- Perform calibration and qualification testing on workbenches, tools, and test equipment to verify accuracy and functionality
- Investigate non-conformances, determine root causes, and implement corrective and preventive actions (CAPA)
- Collaborate with Engineering on NPI (New Product Introduction) initiatives to provide quality input
- Determine quality-related training needs and deliver training to staff, promoting a culture of quality awareness
- Assist with provision of quality and environmental metrics against defined parameters.
Requirements
- Bachelor’s degree in Quality, Engineering, or related field
- 3+ years of experience in quality control within a manufacturing organization
- Ability to read and interpret engineering drawings
- Experience using common handheld inspection instruments
- Proficiency in ISO 9001 environment and internal auditing
- Experience with data trending, final inspections, and reporting to support continuous improvement
- Proficiency in quality tools and methodologies, including root cause analysis, CAPA, audits, and trend analysis
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Internal ISO Auditor Qualification and/or Certification is an asset
- Experienced with IPC610/IPC620 – Trainer accreditation is an asset
- Lean, Six Sigma, or Kaizen training considered an asset
- Highly organized, detail-oriented, and self-motivated, with strong time management skills
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills, with ability to train, lead, and motivate others while collaborating effectively across teams and with customers
- Ability to work effectively both independently and in a team environment.
Benefits
- Competitive compensation package
- Business culture which rewards performance
- Close-knit working team and initiatives to help meet career objectives
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