MSL Manager leading Ontario hematology field medical affairs for AstraZeneca, a global pharmaceutical company. Coaching MSLs, executing medical strategy, and supporting oncology stakeholder engagement.
About the role
- Manager leading STD/LTD disability claims operations at Medavie, a Canadian health solutions and insurance provider. Improving recovery, mental health outcomes, return-to-work results, and customer experience.
Responsibilities
- Oversee implementation and application of programs and processes for STD and LTD claims, including mental health and complex disability management
- Balance quality, cost, duration, and risk while maintaining a customer-focused approach
- Ensure accountability through performance monitoring, disciplined execution, and timely decision-making
- Provide operational oversight for specialized disability management practices and evidence-based mental health strategies
- Identify trends, risks, and opportunities to improve recovery and return-to-work outcomes
- Lead initiatives to reduce claim duration, escalation exposure, and variability using data and evidence
- Guide teams through new practices, models of care, mental health programs, and process improvements
- Deliver operational reporting, trend analysis, and evidence-based recommendations to plan sponsors and internal partners
- Build partnerships with plan sponsors, internal teams, and external providers
- Lead workforce planning, recruitment, performance management, and succession planning
- Coach and develop employees and strengthen leadership capability, technical expertise, and organizational readiness
- Create an inclusive, accountable environment supporting performance, development, and adaptability
Requirements
- A bachelor’s degree in a relevant program and/or a combination of relevant work experience
- Minimum of 10 years’ experience in group insurance
- Deep expertise in disability management and mental health claims (STD and LTD)
- Minimum of 5 years’ progressive leadership experience, including direct leadership of professional teams
- Demonstrated experience coaching, developing, and performance-managing leaders and individual contributors
- Experience leading teams through change and evolving business priorities
- Experience managing complex disability claims, including mental health and return-to-work programs, considered an asset
- Demonstrated business acumen and understanding of operational, financial, and risk drivers in group disability management
- Strong customer orientation
- Strategic mindset and ability to translate organizational goals into operational plans and results
- Strong execution capability
- Experience facilitating change and leading teams through evolving priorities and complexity
- Engaging communication and ability to influence, build trust, and strengthen partnerships
- Ability to coach and develop others
- High integrity, accountability, and adaptability
- Bilingualism in French and English is preferred
Benefits
- A comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one
- Wellness benefits, health resources, and fitness center discounts
- A flexible work environment that supports work–life balance
- Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways
- Collaborative and inclusive culture
- Opportunity to lead a dedicated team
- Performance-based incentive programs for eligible employees
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