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MQ Administrator
LinkedIn Recruiter Post
Manage and support IBM MQ environments for secure message communication. Install, configure, monitor queues, troubleshoot issues, and perform security setup and performance tuning.
About the role
- System Administrator managing IT infrastructure and providing technical support for emergency medical services. Supporting critical applications and systems for Medavie Health NL in Newfoundland and Labrador.
Responsibilities
- responding to requests for technical assistance in person, via phone, electronically using remote support tools.
- Performing server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
- Creating and managing automated business systems based on stakeholders needs using different corporately approved technologies.
- Managing the internal document sharing platform and ensuring proper security measures are in place.
- Providing Tier 2/3 support to operational systems including troubleshooting user issues, software configuration and upgrades.
- Diagnosing and resolving software, hardware, and networking problems.
- Modifying commercial programs/software/hardware and customizing them for internal needs.
- Purchasing equipment and software through approved vendors.
- Assisting staff with the installation, configuration and ongoing usability of Laptop and Desktop computers, Printers, peripheral equipment, and software.
- Designing, implementing, and supporting Microsoft Azure, O365, update management & other Azure features and all other duties as assigned.
Requirements
- Have successfully completed a post-secondary education, preferably in computer science, information technology or have the equivalent experience.
- Possess a minimum of five years experience in the IT industry, in a System Administrator or equivalent capacity with four to five year’s experience administering Windows workstations and servers.
- Posses the certification as MCS or willing to work towards.
- Posses A+ Certification (or equivalent on the job training experience).
- Have additional training in IT and Computer Aided Dispatch systems which would be an asset.
- Have knowledge of incident tracking applications such as Cherwell is considered an asset.
- Possess the ability to organize and manage distributed servers, understanding of TCP/IP and other LAN/WAN expertise.
- Understand MS Office Suite software, TCP/IP networking, Internet, and firewall technologies as well as databases and database administration including Microsoft SQL server.
- Posses experience in cloud computing as well as experience with databases, networks (LAN, WAN) and patch management.
- Possess knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
- Have a strong inter-personal and communication skills; capable of explaining simple procedures in writing or verbally, has good phone skills.
- Have knowledge of Excel and how to manipulate data for reporting.
- Possess superb collaboration, interpersonal, and communication skills.
- Have advanced analytical and problem-solving abilities with the ability to identify issues and root causes with resolution implementation.
- Possess excellent organizational and time-management skills.
Benefits
- Eligible Medavie employees may participate in various performance-based incentive programs
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