ServiceNow System Administrator maintaining ITSM platforms for TD, a global financial institution. Configuring workflows, integrations, security, reporting, and platform improvements in a hybrid Toronto role.
About the role
- IT Systems Administrator at TMA Systems managing Azure Infrastructure and providing internal technical support. Ensuring system stability while supporting end-users and collaborating with IT team.
Responsibilities
- Serve as the primary point of contact for internal technical support, championing a high-quality employee experience.
- Diagnose, troubleshoot, and resolve hardware, software, and access-related issues efficiently.
- Monitor the helpdesk ticketing system, prioritizing and executing tasks to meet service level expectations.
- Maintain rigorous operational documentation and ensure all activities adhere to established IT policies and standards.
- Administer and support a hybrid environment, including Azure Entra ID, Active Directory, DNS, Windows Server, and IIS.
- Assist in the operation and maintenance of Azure cloud infrastructure resources.
- Perform routine system monitoring, patch management, and remediation to ensure high availability.
- Manage the full user lifecycle: onboarding new hires, managing transfers, and processing offboarding securely.
- Administer user accounts, licenses, group memberships, and access rights in accordance with Least Privilege principles.
- Provision, configure, and deploy workstations, ensuring all endpoints meet security configuration standards.
- Maintain an accurate, real-time inventory of all IT assets and endpoints.
- Assist with network connectivity troubleshooting and support SSL/TLS certificate tracking, renewal, and deployment.
- Execute compliance-related activities, including audit evidence collection and documentation.
- Monitor security alerts and respond to incidents in coordination with the IT Team Lead.
- Collaborate with HR and Compliance teams to coordinate sensitive access changes.
Requirements
- 3+ years of experience in IT System Administration or a high-level Service Desk role.
- Strong proficiency with Microsoft Active Directory, Azure Entra ID, and Windows Server environments.
- Fundamental understanding of DNS, DHCP, TCP/IP, and SSL/TLS certificate management.
- Proven ability to diagnose complex hardware and software issues.
- Excellent communication skills with the ability to explain technical concepts to non-technical staff.
- Experience with PowerShell scripting for automation (nice to have).
- Knowledge of compliance frameworks (e.g., SOC2, ISO, HIPAA) (nice to have).
- Industry certifications (e.g., CompTIA Network+/Security+, Microsoft Certified: Azure Administrator) (nice to have).
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