Systems Administrator supporting Postmedia’s Canadian news media operations. Managing enterprise applications, Microsoft platforms, service delivery, security and technology projects across distributed locations.
Responsibilities
Support and manage the lifecycle of enterprise applications and business systems
Lead application support, service desk and end-user service activities
Manage incidents, escalations, outages, problem resolution and service-quality oversight
Translate business needs into practical application and technology solutions
Improve business and support processes through automation, training and documentation
Lead and develop internal, remote and external technical-support resources
Lead cross-functional technology projects, implementations, upgrades, migrations and organizational change
Administer Microsoft 365, Exchange Online, Teams, OneDrive, SharePoint, Intune, Azure, Active Directory and Microsoft Entra ID environments
Coordinate onboarding, transfers, terminations, licensing, access provisioning and access reviews
Support security governance, risk assessments, audits, vulnerability remediation, incident response and business continuity
Develop operational metrics, project reports, service summaries, risk updates and technical documentation
Apply ITIL practices across incident, request, problem, change, knowledge and asset management
Requirements
Postsecondary diploma or degree in information technology, computer systems, network engineering, cybersecurity, business systems or a related discipline, or equivalent practical experience
Approximately five to eight years of progressive experience in enterprise IT, application support, systems analysis, service delivery or business technology
Experience leading technical employees, application-support teams, vendors, projects or cross-functional initiatives
Strong understanding of IT infrastructure, application architecture, system integration and software-development methodologies
Experience managing enterprise applications and Microsoft-based technology environments
Experience with ERP, finance, HR, supply-chain, distribution or other operational business systems
Project-management experience for application upgrades, implementations, migrations and organizational change
Experience with vendor and service-provider management
Strong written, verbal, leadership, customer-service and problem-solving skills
Ability to work independently with limited supervision and collaborate across technical and business teams
Ability to manage competing priorities in a geographically distributed operational environment
ITIL Foundation or equivalent service-management experience is preferred
ServiceNow, Microsoft, SQL, security or project-management training is considered an asset
Regular onsite attendance, periodic travel, on-call participation and occasional evening/weekend work are required
Benefits
Hybrid work flexibility with regular onsite attendance
Professional development and training opportunities
On-call and operational support experience
Exposure to enterprise technology projects, migrations and organizational change
Systems Administrator supporting enterprise applications and IT services for Postmedia, a Canadian news media company. Leading operational support, technology projects, automation and security across distributed locations.
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