Systems Administrator supporting Postmedia’s Canadian news media operations. Managing enterprise applications, Microsoft platforms, service delivery, security and technology projects across distributed locations.
About the role
- Systems Administrator supporting enterprise applications and IT services for Postmedia, a Canadian news media company. Leading operational support, technology projects, automation and security across distributed locations.
Responsibilities
- Provide ongoing support and lifecycle management for enterprise applications and business systems
- Manage application performance, availability, supportability, ownership, roadmaps, inventories, licensing and recovery requirements
- Coordinate application testing, releases, upgrades, production changes, vendor fixes and post-implementation support
- Lead application support, service desk and end-user service activities, escalations and service-quality oversight
- Act as senior escalation point for major incidents, complex application problems and high-priority business issues
- Coordinate technical and vendor resources during outages and communicate updates to stakeholders
- Act as liaison between IT and business teams and translate operational needs into technology solutions
- Improve business and support processes, facilitate requirements gathering, process mapping, user acceptance testing and implementation planning
- Develop training initiatives, user documentation and change-support materials
- Implement automation using PowerShell, Power Automate, Microsoft Copilot, n8n and other technologies
- Lead, coach and develop internal, remote and external technical-support resources
- Lead cross-functional technology projects, implementations, upgrades, migrations and organizational change
- Manage identity, collaboration and end-user platforms including Microsoft 365, Exchange Online, Teams, OneDrive, SharePoint, Intune and Azure
- Support Active Directory, Microsoft Entra ID, multifactor authentication, single sign-on, role-based access and identity lifecycle management
- Coordinate onboarding, transfers, terminations, licensing, access provisioning and access reviews
- Manage vendor relationships, proposals, licensing, renewals, service agreements, budgeting, procurement and technology lifecycle planning
- Support voice, mobile, softphone, Microsoft Teams calling and carrier services
- Support cybersecurity policies, access governance, risk assessments, audits, vulnerability remediation and incident response
- Coordinate application backup and recovery, disaster-recovery planning and business-continuity testing
- Develop operational metrics, project reports, service summaries, risk updates, licensing reports and vendor-performance information
- Maintain application, configuration, dependency, procedure, support-model and ownership documentation
- Apply ITIL practices across incident, request, problem, change, knowledge and asset-management processes
- Provide leadership with recommendations, options and impacts for decision-making
Requirements
- Postsecondary diploma or degree in information technology, computer systems, network engineering, cybersecurity, business systems or a related discipline, or equivalent practical experience
- Approximately five to eight years of progressive experience in enterprise IT, application support, systems analysis, service delivery or business technology
- Experience leading technical employees, application-support teams, vendors, projects or cross-functional initiatives
- Strong understanding of IT infrastructure, application architecture, system integration and software-development methodologies
- Experience managing enterprise applications and Microsoft-based technology environments
- Experience with ERP, finance, HR, supply-chain, distribution or other operational business systems
- Experience supporting operational, logistics, distribution, manufacturing, retail, transportation or other multi-location business environments is considered a strong asset
- Demonstrated project-management skills for application upgrades, implementations, migrations and organizational change
- Experience with vendor and service-provider management
- Strong written, verbal, leadership, customer-service and problem-solving skills
- Ability to work independently with limited supervision while collaborating across technical and business teams
- Ability to manage competing priorities in a geographically distributed operational environment
- ITIL Foundation or equivalent service-management experience is preferred
- ServiceNow, Microsoft, SQL, security or project-management training is considered an asset
- Regular onsite attendance, periodic travel, on-call participation and flexibility to work evenings and weekends when necessary
Benefits
- Remote-work flexibility within a hybrid arrangement
- Professional training and development opportunities
- Participation in an on-call rotation
- Periodic after-hours work supported as part of operational requirements
- Travel to company offices, production facilities, distribution locations, vendor sites and partner locations
- Opportunities to lead and develop internal, remote and external technical-support resources
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