Systems Administrator at PCL Constructors, supporting critical technology solutions for construction operations in Halifax, Nova Scotia. Engaging in technology adoption, training, and troubleshooting.
About the role
- Sales Force System Administrator managing healthcare sales force systems at Reckitt. Collaborating with cross-functional teams to ensure system effectiveness and data integrity.
Responsibilities
- Manage and maintain the Sales Force platform for web and iPad, ensuring performance, security, data integrity, and compliance
- Lead system updates, upgrades, documentation, and change request management
- Support Healthcare Sales Effectiveness initiatives, including the Call Planning Master Plan and tools used for yearly sales objective planning
- Lead platform integrations and collaborate with analytics teams to improve automation, data flow, and system efficiency
- Provide ongoing system support, resolve issues, and act as the primary contact and local champion for Sales Force users in Canada
- Develop weekly/monthly call plans and KPI scorecards; support quarterly and annual reporting cycles
- Serve as system lead for hospital and community support platforms as required
- Lead system onboarding for new employees and ensure compliant and accurate call recording
- Build strong partnerships across sales, marketing, finance, quality, hospital operations, and global teams to enhance business performance
Requirements
- Minimum 2 years of experience in sales support and/or application support
- Proven experience as a Life Science System Administrator or similar role
- Experience with system updates, upgrades, and ongoing maintenance
- Familiarity with enterprise platforms and integrated system environments
- Strong problem-solving, communication, and customer service skills
- Ability to work collaboratively with cross-functional teams
- Interest in data, reporting, and system analytics
- Solid understanding of project management concepts, process flows, and sales force operations; healthcare sales operations experience is an asset
- Excellent communication and training skills, with the ability to represent user needs and escalate issues appropriately
- Self-motivated, independent, and able to exercise sound judgment
- Strong organizational ability to manage multiple priorities
Benefits
- Parental benefits
- Employee Assistance Program to promote mental health
- Life insurance for all employees globally
- Range of other benefits in line with the local market
- Global share plans
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Degree requirement
No Education Requirement
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