About the role

System Administrator handling HR and Time Management systems at Domtar. Collaborating with HR and IT teams to ensure accurate data management and system functionality.

Responsibilities

Execute standard reports and other complex tables
Create and update system processes, procedures and support documentation
Support users in the resolution of incidents when they occur, act as an expert in the investigation of the problem and facilitate its resolution
Configure, maintain, and operate systems (HR and Time Management) according to the business processes
Perform quality assurance checks on system configuration until Production
Ensure the accuracy of data transferred (“interfaces”) between various systems (HR, Time Management, Payroll, Expense Management etc.) and troubleshoot interface errors
Create, change, and deactivate user accounts for HR system and Time and Management systems
Work with SAP SuccessFactors, UKG and/or third party providers to keep up to date with monthly or biannual release systems specifications, managing systems changes, and communicating updates to impacted stakeholders
Prepare communications for planned system downtime
Participate in research and development to enable continuing innovation

Bachelor’s degree in computer science, human resources, business administration or in any other related discipline, or a significant work experience in the field
Minimum of 5 years of professional experience in a similar position
Experience with SuccessFactors and/or UKG WFM is an asset
Experience in the unionized environment and in the application of collective agreements
Experience in creating complex reports, dashboards and effective metrics (Power BI experience is an asset)
Play an “interpreter” role in translating technical terms into understandable terms for non-technical users and vice versa
Excellent spoken and written communication skills in English and French
Mastery of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)