About the role

Business Analyst bridging business needs with CRM and ERP systems at Medisca, a global healthcare solutions company. Leading requirements, process mapping, UAT, and system implementations.

Responsibilities

Lead requirements-gathering and elicitation sessions with stakeholders from sales, operations, finance, warehousing, and customer service for CRM and ERP initiatives
Document current-state and future-state business processes, including process maps, workflow diagrams, and gap analyses
Translate business requirements into functional specifications for development and configuration teams
Collaborate with CRM and ERP teams to define the scope of enhancements, integrations, and data migration efforts
Support end-to-end system implementation projects: discovery, design, UAT planning and execution, training, and post-launch stabilization
Identify and document integration points and data flows between the CRM, ERP, and adjacent systems
Facilitate design decisions among competing stakeholder priorities and document trade-offs and their rationale
Own UAT planning, including test case design, defect triage, and stakeholder sign-off
Support change management, end-user training, and user documentation
Maintain business process documentation and requirements traceability
Contribute to project governance, including status reporting, risk and issue tracking, and stakeholder communications

Bachelor’s degree, or equivalent experience, in business administration, information systems, or a related field
4+ years of experience as a Business Analyst supporting enterprise CRM and/or ERP systems
Hands-on experience with at least one major CRM platform and one major ERP platform
Strong business process modeling skills, including BPMN and swimlane diagrams
Proven experience planning and executing UAT
Excellent written and verbal communication skills
Ability to manage multiple concurrent projects and competing priorities
Proficiency with Microsoft Office (Word, Outlook, Teams, and Excel) required
Experience in a regulated industry, multi-entity deployments, a data migration methodology, or a business analysis certification (CBAP, CCBA) is an asset
Strong attention to detail and accountability
Demonstrated decision-making and problem-solving skills
Ability to work independently on cross-functional and ambiguous initiatives
Solutions-oriented mindset and the ability to constructively challenge a solution that does not address the underlying business need

37.5-hour workweek, with early finish Fridays year-round
Paid time off and vacation policy
Choice of modular health insurance plans
Health spending account
Free telemedicine
Wellness program
Hybrid work arrangement
Home office reimbursement program
Learning and career growth opportunities
Deferred Profit Sharing Plan (DPSP), with Medisca contributions when you invest in an RRSP
Employee referral program
Free parking and access to public transportation
Company events throughout the year