Business Analyst bridging business needs with CRM and ERP systems at Medisca, a global healthcare solutions company. Leading requirements, process mapping, UAT, and system implementations.
About the role
- Insights Analyst transforming earned and owned media data into client reports for Meltwater’s business intelligence platform. Building dashboards, analyzing trends, and delivering strategic narratives.
Responsibilities
- Interpret customer requirements and translate them into reporting deliverables
- Generate dashboards, build queries, and produce recurring or ad hoc reports
- Conduct quantitative and qualitative analysis of earned and owned media data, social listening outputs, news coverage, and content performance
- Identify key narratives, opportunities, risks, brand perception, performance, and industry trends
- Craft contextual insights from performance metrics and KPIs
- Manage reporting timelines and communicate progress or blockers
- Ensure methodological, visual, formatting, proofreading, data integrity, and narrative consistency across deliverables
- Address customer inquiries and concerns regarding delivered reports
- Contribute to training and initiatives that improve team knowledge and efficiency
- Own the reporting workflow from setup through delivery and coordinate with internal teams
- Use Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights
- Develop strategies to improve report quality and objectives based on client feedback
- Ensure timely, high-quality completion of deliverables
Requirements
- Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis
- 0–2 years of relevant work experience; client-facing roles are advantageous
- Exceptional written and verbal communication skills in English
- Proficient report writing in English, covering qualitative and quantitative aspects
- Proficiency in Microsoft PowerPoint and Excel, including PivotTable, VLOOKUP, and similar functions
- Meticulous attention to detail and ability to ensure data integrity
- Customer-focused mindset and commitment to exceptional client servicing
- Critical thinking skills for deriving insights from data analysis
- Strong interest in current affairs, mainstream media, and social media trends
- Comfortable working autonomously and collaborating with remote team members
- Interest in learning, adaptability, and resilience in a dynamic work environment
- Willingness to work in a hybrid schedule, with 3 days per week in the office
- Ability to legally work in the country of hire
Benefits
- Flexible paid time off
- Medical, dental, and vision options
- Complimentary CalmApp subscription for you and your loved ones
- Hybrid work style
- Ongoing professional development opportunities
- Performance-based bonus opportunity
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