AI/Machine Learning Research Intern working with AI experts to enhance capabilities of MARCIE platform. Collaborating on complex Content Intelligence challenges in Customer Communication Management.
Responsibilities
Collaborate with the AI team to enhance MARCIE’s features, addressing Content Intelligence needs within Messagepoint’s CCM platform.
Apply Generative AI models and deep learning techniques to: Natural Language Processing (e.g., text generation, entity recognition, sentiment analysis).
Document understanding (e.g., information extraction, classification, summarization).
Image and object detection, semantic segmentation, and visual content analysis.
Context-aware communication generation and optimization.
Conduct research and experimentation to explore innovative AI solutions in CCM-specific scenarios.
Design, implement, and evaluate machine learning models, ensuring scalability and performance.
Leverage distributed computing frameworks such as Spark for handling large datasets efficiently.
Collaborate with cross-functional teams to integrate AI solutions into real-world applications.
Document and present findings, prototypes, and results to stakeholders.
Requirements
Currently enrolled in a degree program (undergraduate or graduate) in Computer Science, Data Science, Artificial Intelligence, or a related field.
Proficient programming skills in Python and/or Java.
Solid understanding of deep learning frameworks such as PyTorch or TensorFlow.
Exposure to Generative AI models (e.g., GPT, Stable Diffusion, or similar architectures).
Familiarity with distributed computing and storage frameworks such as Spark.
Experience or knowledge of applied AI techniques for solving real-world problems.
Strong analytical, problem-solving, and communication skills.
Self-motivated, eager to learn, and able to work collaboratively in a team environment.
Experience with natural language processing libraries such as Hugging Face Transformers, spaCy, or NLTK.
Familiarity with computer vision frameworks like OpenCV or Detectron2.
Knowledge of optimization techniques for scalable AI model deployment.
Understanding of CCM platforms or content intelligence use cases.
Benefits
Hands-on experience working on a cutting-edge AI platform with real-world impact.
Mentorship from industry-leading AI professionals.
A collaborative and innovative work environment.
Opportunities to present your work and gain visibility.
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