Engineering Lead driving performance, resilience, and observability quality for Vancity’s member - owned credit union platforms. Leading Performance SDETs and embedding automation into CI/CD.
About the role
- Junior Solutions Specialist implementing and customizing Method CRM, a small-business workflow platform. Consulting with customers, delivering training, and designing tailored CRM solutions.
Responsibilities
- Implement, customize and integrate Method CRM into customers’ businesses
- Provide paid training sessions
- Act as a dedicated consultant and trusted advisor to customers
- Gather and document business requirements
- Translate business requirements into designs, data models and technical requirements
- Scope, design, develop, test and refine customized Method CRM solutions
- Monitor project hours, scope and schedule to deliver on time and on budget
- Understand customers’ end-to-end business processes and identify future growth areas
- Provide feedback to the team on product-development enhancements
- Onboard with the Professional Services team and learn Method’s values, tools, norms and practices
- Complete Method’s Bootcamp and platform case studies
- Shadow Professional Services team members during paid customizations
- Participate in mock calls and lead customer customization calls
- Map implementation schedules with clients
- Triage and escalate client issues
- Participate in quarterly performance reviews
Requirements
- Post-secondary education in Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience preferred
- Experience in CRM and SQL preferred
- Excellent organizational, presentation and communication skills with an engaging phone presence
- Ability to meet tight deadlines
- Strong technical aptitude and ability to learn new software quickly
- Strong problem-solving and critical-thinking skills
- Ability to find solutions to customers’ needs
- Self-motivated, goal-driven, able to multitask and prioritize
- Entrepreneurial spirit, strong ethics and integrity
- Desire to exceed expectations
- Team-player attitude and willingness to contribute in a fast-paced environment
- French or Spanish fluency is a bonus
- Ability to work on a hybrid basis from the downtown Toronto office 2–3 days per week
- Legally authorized to work in Canada without requiring employer sponsorship
Benefits
- Flexible hybrid work model with employees working from the downtown Toronto office 2–3 days per week
- Collaborative and social team culture
- Regular team events and company-wide celebrations
- Initial and ongoing training on Method’s products, policies and procedures
- Quarterly professional development budget
- Comprehensive health benefits, including healthcare, vision, and dental coverage
- Weekly lunch credit
- Additional variable compensation paid monthly after the probationary period
- QuickBooks Online ProAdvisor Certification
- Equal opportunity and workplace accommodation support
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Engineering Lead building performance, resilience, and observability testing for Vancity’s member - owned credit union platforms. Leading Performance SDETs and embedding automation into CI/CD.
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