Systems programmer analyst developing, testing, deploying, and maintaining Desjardins IT software and infrastructure solutions. Analyzing complex incidents and coordinating standardized technology solutions with business partners and architects.
About the role
- Lead Messaging Engineering Specialist in Workforce Technology and Services enhancing messaging platforms for Morgan Stanley. Focusing on system management, scripting, and communications technology.
Responsibilities
- System management and upkeep of the production environment
- Representing and managing the system with control functions such as internal audit, legal, security teams
- Problem diagnosis, troubleshooting, escalation and notification.
- Ability to convey procedures for operational support of the system, provide training to other groups to share expertise
- Run book documentation - inventories, problem resolution processes, documentation
- Testing of server upgrades and patch deployment
- Python or PowerShell software development to drive archiving, provisioning, reporting and productivity improvements in communications technologies (chat messaging and meetings/unified communications)
- Update and maintain existing scripts and toolset
- Successful navigation of code and security reviews
- Ability to interface with scripting stakeholders to drive improvements, fixes
- Understanding of design and implementation of communications technology infrastructure, to drive efficient design of software interfaces to those platforms
- Ability to work with developers and operational engineers to successfully implement/rollout and debug solutions
Requirements
- A minimum of 7+ years of IT experience delivering solutions within enterprise technology environment
- Technical experience with managing one or more of the following products: ChatGPT, M365 Copilot, Teams, Slack, Zoom, Grok, Claude
- Knowledge of security practices and review including application configuration through web proxies, customer managed encryption of data at rest, and networking concepts.
- Awareness of Generative AI tools, with an understanding of data protection and governance considerations in AI-enabled environments.
- Awareness of AI governance frameworks, risk monitoring, and compliance best practices.
- Self-starter with good interpersonal skills to facilitate working with stakeholders, end-users and other IT colleagues.
- Professional ownership of issues with good organizational skills; Ability to plan and prioritize
- Proven troubleshooting skills in a support environment with a strong sense of commitment and drive towards problem resolution
- Familiarity tracking and working using agile concepts such as Kanban/Scrum
Benefits
- Comprehensive employee benefits and perks
- Hybrid work environment, combining remote work and office attendance
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