About the role

Lead Messaging Engineering Specialist in Workforce Technology and Services enhancing messaging platforms for Morgan Stanley. Focusing on system management, scripting, and communications technology.

Responsibilities

System management and upkeep of the production environment
Representing and managing the system with control functions such as internal audit, legal, security teams
Problem diagnosis, troubleshooting, escalation and notification.
Ability to convey procedures for operational support of the system, provide training to other groups to share expertise
Run book documentation - inventories, problem resolution processes, documentation
Testing of server upgrades and patch deployment
Python or PowerShell software development to drive archiving, provisioning, reporting and productivity improvements in communications technologies (chat messaging and meetings/unified communications)
Update and maintain existing scripts and toolset
Successful navigation of code and security reviews
Ability to interface with scripting stakeholders to drive improvements, fixes
Understanding of design and implementation of communications technology infrastructure, to drive efficient design of software interfaces to those platforms
Ability to work with developers and operational engineers to successfully implement/rollout and debug solutions

A minimum of 7+ years of IT experience delivering solutions within enterprise technology environment
Technical experience with managing one or more of the following products: ChatGPT, M365 Copilot, Teams, Slack, Zoom, Grok, Claude
Knowledge of security practices and review including application configuration through web proxies, customer managed encryption of data at rest, and networking concepts.
Awareness of Generative AI tools, with an understanding of data protection and governance considerations in AI-enabled environments.
Awareness of AI governance frameworks, risk monitoring, and compliance best practices.
Self-starter with good interpersonal skills to facilitate working with stakeholders, end-users and other IT colleagues.
Professional ownership of issues with good organizational skills; Ability to plan and prioritize
Proven troubleshooting skills in a support environment with a strong sense of commitment and drive towards problem resolution
Familiarity tracking and working using agile concepts such as Kanban/Scrum