Sales Enablement Manager coordinating onboarding, training, and product - launch readiness for Spellbook’s AI copilot serving transactional lawyers.
About the role
- Sales Operations Manager optimizing implementation, installation, and customer education operations. Improving workflows and customer experience for Motive’s AI-powered fleet-management platform.
Responsibilities
- Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
- Partner with cross-functional teams to scope and execute strategic projects reducing workflow friction and inefficiencies for the Services organization
- Manage weekly and monthly business processes, escalating deviations from goals and expectations
- Serve as the connective tissue between Services and the rest of the business
- Handle ad-hoc reporting requests through Salesforce and other platforms
- Advise sales leadership on operational approaches to business problems at scale
- Oversee internal processes and systems across Implementation, Installation, and Customer Education
- Bring a data-driven perspective to operational process management, resource allocation, and performance monitoring
- Collaborate with Sales, Support, and Product to improve the new customer experience
Requirements
- 3+ years of Field Sales/Revenue Operations experience at a high-growth SaaS company in the Mid-Market or Enterprise segments
- Exceptional spreadsheet and data management skills
- Experience building Salesforce reports and dashboards
- Knowledge of how SFDC applications integrate with each other
- Ability to enable sales on SFDC best practices and related tools
- Experience partnering with Sales Leadership on weekly forecasting, territory alignment, ROE, QBRs, and related projects
- Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness
- Ability to take initiative, own projects, and operate with little guidance
- Ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
- Strong written and verbal communication skills
- Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
Benefits
- Health benefits
- Pharmacy benefits
- Optical benefits
- Dental care benefits
- Paid time off
- Sick time off
- Short-term disability coverage
- Long-term disability coverage
- Life insurance
- 401(k) contribution (subject to eligibility requirements)
- Potential restricted stock units for certain roles
- Some interviews or new-hire training sessions may be held in person at one of Motive's global offices
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No Education Requirement
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