Support Engineer troubleshooting complex API, integration, and production incidents for OpenAI’s Premium Support customers. Improving reliability through monitoring, runbooks, automation, and postmortems.
About the role
- Technical Support Engineer providing advanced technical assistance and support to customers at Narvar. Collaborating with cross functional teams to resolve complex issues and drive process improvement initiatives.
Responsibilities
- Diagnose and resolve high-priority, complex technical issues
- Conduct thorough root cause analysis of recurring issues
- Ensure high ticket productivity while maintaining a minimal backlog
- Manage and prioritize incidents and service requests using internal tools
- Serve as the main escalation point for critical issues
- Provide On Call support in rotation including weekends
- Work with cross functional teams to drive resolution to critical customer issues
Requirements
- 5-8 years of experience in technical support or a related field
- Deep understanding of API’s and Knowledge of database tables & SQL
- Proficiency in HTML, CSS, JavaScript and Microsoft excel and intermediate Python
- Outstanding verbal and written communication skills
- Excellent analytical and problem-solving abilities
- Strong customer service orientation
- Flexibility and agility with changing priorities in a fast paced environment
- Ability to create and maintain detailed technical documentation
Benefits
- Equal-opportunity employer and values diversity
- On Call support in rotation
- Remote work flexibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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