Nestmed is the leading AI platform for home health and hospice.
Our technology simplifies every part of the clinician’s workday, from real-time AI documentation and clinical guidance using ambient listening during visits to hands-free patient summaries between visits.
We are trusted by top enterprise agencies to increase productivity, compliance, and retention, so clinicians get more time back for patient care.

Nestmed

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marketing

Nestmed is an AI-driven SaaS platform that automates clinical documentation, coding, and quality assurance for home health and hospice agencies. The platform uses ambient voice capture, ICD-10 coding suggestions, and OASIS validation to reduce charting time, improve coding accuracy, accelerate reimbursement, and surface QA issues during visits. Nestmed is HIPAA-compliant and SOC 2 Type II certified, serving thousands of clinicians and helping agencies increase visits per clinician and meet regulatory submission targets.

Nestmed is the leading AI platform for home health and hospice. Our technology simplifies every part of the clinician’s workday, from real-time AI documentation and clinical guidance using ambient listening during visits to hands-free patient summaries between visits. We are trusted by top enterprise agencies to increase productivity, compliance, and retention, so clinicians get more time back for patient care.

• Own end-to-end multi-channel marketing campaigns across LinkedIn, targeted email nurture, direct messaging, and digital campaigns to generate qualified leads
• Manage campaign setup, audience segmentation, copy creation, tracking, and post-campaign analytics
• Convert ROI statistics, case studies, white papers, and clinical impact reports into marketing collateral, campaign copy, landing pages, and one-pagers
• Package thought-leadership content and customer success stories to drive brand authority and inbound interest
• Support commercial leadership with sales decks, product announcement assets, and prospect-facing collateral
• Package submission applications, presentations, and promotion for major industry events and speaking engagements
• Establish and monitor lead-generation metrics and track conversion from impression to pipeline contribution
• Test and refine messaging, channels, and campaign mechanics to maximize ROI
• Partner with the commercial leader and internal data strategist on marketing assets and campaigns targeting US enterprise home health and hospice agencies

Senior Marketing Manager

Senior Marketing Manager driving demand generation for Nestmed’s AI healthcare documentation platform.
Creating campaigns, content, and sales collateral for US enterprise home health and hospice agencies.

• Own end-to-end multi-channel marketing campaigns across LinkedIn, targeted email nurture, direct messaging, and digital campaigns
• Manage campaign setup, audience segmentation, copy creation, tracking, and post-campaign analytics
• Convert ROI statistics, case studies, white papers, and clinical impact reports into marketing collateral, campaign copy, landing pages, and one-pagers
• Package thought-leadership content and customer success stories to drive brand authority and inbound interest
• Support commercial leadership with sales decks, product announcement assets, and prospect-facing collateral
• Package submission applications, presentations, and promotion for major industry events and speaking engagements
• Establish and monitor lead-generation metrics and track conversion from impression to pipeline contribution
• Test and refine messaging, channels, and campaign mechanics to maximize ROI

Senior Marketing Manager driving demand generation for Nestmed’s AI healthcare documentation platform.
Creating campaigns, content, and sales collateral targeting US enterprise home health and hospice agencies.

it-support

• Own first-line support for clinicians, staff, and admins via Zendesk, including email, chat, tickets, and phone
• Resolve day-to-day issues such as password resets, audio file transfers, app restarts, login errors, and account configuration
• Identify, document, and escalate product issues to engineering with sufficient context
• Follow through on escalated issues until users see a fix
• Manage inbound support volume through categorization and prioritization
• Maintain response quality during periods of high ticket volume
• Support time-pressured, non-technical users during patient care
• De-escalate user concerns with patience and clear communication
• Surface recurring user pain points as actionable product insights
• Partner with Customer Success to deliver a consistent, proactive support experience for enterprise agency clients

Technical Customer Support Specialist

Technical support specialist helping clinicians use Nestmed’s AI healthcare documentation platform. Troubleshooting high-volume support issues and escalating product insights to engineering.

• Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
• Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
• Triage and categorize inbound tickets to improve internal response speed and clarity
• Translate user feedback into actionable insights to improve product usability
• Collaborate closely with Customer Success to ensure a consistent and proactive support experience

Provide technical support for users in healthcare through Nestmed's AI platform. Collaborate with clinicians and ensure a positive user experience in a remote setting.

Nestmed

About the company

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4 jobs found

Senior Marketing Manager

Nestmed

Senior Marketing Manager

Nestmed

Technical Customer Support Specialist

Nestmed

Technical Customer Support Specialist

Nestmed