Technical Support Analyst supporting EcoOnline’s workplace safety and sustainability SaaS customers. Troubleshooting, triaging, documenting, and resolving issues across multiple support channels.
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Product Lifecycle Management Support Analyst
Posted 4 days ago
About the role
- PLM Support Analyst supporting NX Designcenter and Teamcenter PLM for NFI, a global bus manufacturer. Maintaining CAD data, system access, performance, and engineering workflows.
Responsibilities
- Provide system administration support for NX Designcenter and Teamcenter PLM applications
- Support Engineering users by resolving system access, account management, licensing, and help desk requests
- Create, maintain, and update CAD assemblies, product structures, and bill of material (BoM) data to support engineering programs
- Manage CAD data exchange requests and ensure accurate and timely delivery of engineering data
- Monitor system performance, data quality, storage utilization, and application stability
- Conduct quality checks and support engineering change (ECN) processes and data maintenance activities
- Collaborate with Engineering, IT, and Desktop Support teams to troubleshoot issues and implement solutions
- Identify and implement process improvements, automation opportunities, and best practices
- Participate in system testing, upgrades, and new PLM process implementations
- Provide weekend support for engineering systems as required
Requirements
- Certified Engineering Technologist or CompTIA A+ certification preferred
- 3 to 5 years of experience supporting hardware, software, and operating systems in a technical support or systems administration environment
- Experience working in a manufacturing environment is preferred; transportation industry experience is an asset
- Familiarity with NX Designcenter (CAD), Teamcenter PLM, and Oracle EBS ERP systems is considered an asset
- Strong interpersonal and communication skills with a passion for supporting users and building collaborative relationships
- Excellent organizational skills with a keen attention to detail and the ability to manage multiple priorities in a fast-paced environment
- Demonstrated problem-solving abilities with a proactive approach to continuous improvement and process optimization
- Self-motivated team player who exercises sound judgment, takes initiative, and seeks support when needed to ensure successful outcomes
Benefits
- Extended Healthcare Plan (Medical, Disability, Dental & Vision)
- RPP - Group RRSP
- Group Life - AD&D - Critical Illness Insurance
- Paid Time Off Benefits
- Training & Development
- Employee Discounts
- Employee Assistance Program - Counseling
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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Location requirements
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