Associate Director leading talent acquisition strategy, Workday optimization, and recruitment teams for Critical Mass’s digital agency growth. Hybrid role based in Calgary or Toronto.
Responsibilities
Develop and execute global talent acquisition strategies aligned with global goals
Design scalable recruitment workflows and optimize recruitment operations
Source talent proactively across North America and develop repeatable sourcing frameworks
Lead Workday Recruiting optimization, data integrity, and team enablement documentation
Collaborate with business leaders to understand hiring needs and provide talent market insights
Coach and lead a team of 5 Global TA Specialists
Monitor recruitment KPIs including time-to-fill, cost-per-hire, and quality-of-hire
Use data-driven insights to improve recruitment effectiveness and inform strategy
Build Critical Mass's reputation as an employer of choice in the digital agency space
Requirements
5+ years of full-cycle recruitment experience, preferably in high-growth or digital agency environments
3+ years of experience leading and scaling recruitment teams across geographies
Deep understanding of the NAM talent market, including sourcing channels, employment regulations (US & Canada), and cultural nuances
Workday Recruiting expertise required, including process design and reporting
Proven process design and operational improvement mindset
Strong stakeholder management skills and ability to influence at all organizational levels
Excellent analytical, communication, and documentation skills
Passion for building teams, developing talent, and creating efficient processes
Benefits
Global maternity and parental leave
Competitive benefits packages
Vacation, compassionate leave, sick/personal days
Access to online services for families and new parents
Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
12 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts
Hybrid work arrangement with a minimum of three days per week in the office
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