Chef d’équipe dirigeant le nouveau programme interne de maintenance MHE de Lineage dans la région de Montréal. Diagnostiquer les équipements, coordonner les réparations et encadrer les techniciens.
About the role
- Team Lead managing commercial vehicle inventory, sales compliance, and customer accounts for OPENLANE’s digital wholesale vehicle marketplace. Leading quality assurance and repossession redemption operations.
Responsibilities
- Ensure sales vehicles meet account specifications and enforce strict sales compliance with client SLAs
- Oversee sales quality assurance, audit service levels, and spot-check team output to meet company and customer standards
- Keep a real-time eye on service levels and conduct regular meetings to provide feedback
- Handle internal team sale issues, motivate team members, and help develop or refine ARS business
- Coordinate the inventory and sale of vehicles while generating and preparing reports from computerized data
- Respond to customer inquiries, resolve issues promptly, and complete the repossession redemption process
- Represent vehicles on the block or attend the block with sales representatives on sale day
- Collaborate with Commercial Account Reps to provide cross-functional backup and perform administrative duties
- Translate client SLA requirements into daily operational workflows and team tasks
- Manage real-time service levels, resolve regional bottlenecks, and provide continuous operational backup
- Track metrics to ensure all performance targets are met
- Deliver high customer satisfaction, error-free sales audits, and consistent execution on sale days
- Report to the National Commercial Accounts Manager and collaborate with Commercial Account Reps, internal operations, regional sales teams, and external commercial clients
Requirements
- High School education or equivalent
- 1–3 years of related experience in inventory coordination, account management, or vehicle remarketing
- Experience in a customer service or administrative role
- Proficient with Microsoft Office products
- Strong organizational skills with high attention to detail
- Expertise in wholesale vehicle remarketing, commercial accounts, and repossession redemption processes
- Deep understanding of client SLAs, vehicle inventory workflows, and sales compliance
- Team leadership, spot-checking output quality, and conducting feedback meetings
- Workflow optimization, identifying regional sales bottlenecks, and continuous improvement tracking
- Customer service resolution and cross-functional team coverage management
- High proficiency with Microsoft Office products (Excel, Word, Outlook)
- Technical fluency in navigating computerized reporting systems, inventory tools, and digital sales platforms
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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