About the role

Salesforce Administrator managing user administration and platform optimization for OPENLANE. Collaborating with cross-functional teams to deliver impactful solutions for enhancing user experience.

Responsibilities

Manage all aspects of user and license administration including setup, deactivation, roles, profiles, permissions, and sharing rules.
Perform Salesforce configuration changes including workflows, flows, approval processes, page layouts, record types, dynamic layouts, apps, actions, dashboards, and reports.
Oversee sandbox environment management and deployment readiness.
Gather and translate business requirements into best practice, scalable solutions with a focus on exceptional user experience.
Partner with Product Managers and stakeholders to identify requirements and communicate platform updates.
Conduct data management activities to ensure data accuracy and integrity, implementing automation and validation rules.
Perform system maintenance including security reviews, release updates, and health checks.
Manage user support tickets and provide timely resolutions.
Monitor and drive user adoption, providing ongoing user training and support.
Develop and maintain technical documentation and training materials.
Integrate and manage connected applications such as DocuSign, Conga, Simpplr, and Five9.
Stay engaged in the Salesforce community and pursue continuous professional development.

2+ years of hands-on Salesforce Administration experience with Sales Cloud and/or Service Cloud
Strong Salesforce platform knowledge and experience implementing configuration changes
Proven ability to translate business requirements into scalable, user-focused solutions
Experience with user management, data management, and process automation
Excellent communication skills and the ability to explain technical concepts to non-technical users
Demonstrates enthusiasm towards continued personal/professional development

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement