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Salesforce Technical Lead – Production Support
LinkedIn Recruiter Post
Seeking an experienced Salesforce Technical Lead for production support in Toronto. Must have 10+ years, Copado, and L2/L3 support expertise.
About the role
- Salesforce Administrator managing user administration and platform optimization for OPENLANE. Collaborating with cross-functional teams to deliver impactful solutions for enhancing user experience.
Responsibilities
- Manage all aspects of user and license administration including setup, deactivation, roles, profiles, permissions, and sharing rules.
- Perform Salesforce configuration changes including workflows, flows, approval processes, page layouts, record types, dynamic layouts, apps, actions, dashboards, and reports.
- Oversee sandbox environment management and deployment readiness.
- Gather and translate business requirements into best practice, scalable solutions with a focus on exceptional user experience.
- Partner with Product Managers and stakeholders to identify requirements and communicate platform updates.
- Conduct data management activities to ensure data accuracy and integrity, implementing automation and validation rules.
- Perform system maintenance including security reviews, release updates, and health checks.
- Manage user support tickets and provide timely resolutions.
- Monitor and drive user adoption, providing ongoing user training and support.
- Develop and maintain technical documentation and training materials.
- Integrate and manage connected applications such as DocuSign, Conga, Simpplr, and Five9.
- Stay engaged in the Salesforce community and pursue continuous professional development.
Requirements
- 2+ years of hands-on Salesforce Administration experience with Sales Cloud and/or Service Cloud
- Strong Salesforce platform knowledge and experience implementing configuration changes
- Proven ability to translate business requirements into scalable, user-focused solutions
- Experience with user management, data management, and process automation
- Excellent communication skills and the ability to explain technical concepts to non-technical users
- Demonstrates enthusiasm towards continued personal/professional development
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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