Sprout Social is a global leader in social media management and analytics software.
Sprout’s unified platform puts powerful social data into the hands of more than 34,000 brands so they can make strategic decisions that drive business growth and innovation.
With a full suite of social media management solutions, Sprout offers comprehensive publishing and engagement functionality, customer care, connected and automated workflows and AI-powered business intelligence.
Sprout’s award-winning software operates across all major social media networks and digital platforms.
For more information about Sprout Social (NASDAQ: SPT), visit sproutsocial.com.

Sprout Social, Inc.

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artificial-intelligence

Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.

Sprout Social is a global leader in social media management and analytics software. Sprout’s unified platform puts powerful social data into the hands of more than 34,000 brands so they can make strategic decisions that drive business growth and innovation. 

With a full suite of social media management solutions, Sprout offers comprehensive publishing and engagement functionality, customer care, connected and automated workflows and AI-powered business intelligence. Sprout’s award-winning software operates across all major social media networks and digital platforms. 

For more information about Sprout Social (NASDAQ: SPT), visit sproutsocial.com.

• Lead the design, development, and deployment of customer-centric features that leverage data science, machine learning (ML) and generative AI technologies.
• Deliver tangible, quantifiable, and measurable impact on Sprout Social’s highest priority AI initiatives, directly benefitting our customers and driving key business outcomes.
• Develop robust frameworks for evaluation and measurement of AI features to increase speed, improve quality, and provide demonstrable ROI of product enhancements.
• Collaborate closely with product management, design, and software engineering partners to deliver high quality AI solutions quickly and confidently.
• Effectively communicate AI capabilities, limitations, and product implications, ensuring alignment between technical possibilities, customer needs, and product vision.

Senior Applied AI/ML Scientist

Lead the design and deployment of AI/ML features to drive customer value at Sprout Social. Collaborate with teams to ensure impactful AI solutions that enhance user experiences.

machine-learning-engineer

• Build and maintain infrastructure using AWS, Terraform, and Kubernetes to support AI/ML at scale, including Generative AI applications.
• Manage the end-to-end lifecycle of machine learning models, ensuring observability and tooling support both scale and speed.
• Execute at scale while staying nimble enough to keep up with new capabilities being offered by social network APIs.
• Improve processes and champion ideas that matter while holding the team accountable to high code quality and engineering standards.
• Support our AI/ML Scientists by developing tooling to streamline model development and deployment.

Senior ML Ops Engineer

Senior ML Ops Engineer at Sprout Social building and maintaining AI/ML infrastructure using AWS and Kubernetes. Overseeing machine learning model lifecycles and supporting AI/ML Scientists.

engineering-manager

• Build a high functioning, well-motivated engineering team and lead them to iteratively deliver quality results.
• Leverage your experience in building and maintaining highly scalable and reliable software systems to grow and tune our software services stack.
• Grow your team of engineers by example with effective feedback, coaching, and career development.
• Lead the team through product and technical road maps, and partner with cross functional and engineering leaders to align on strategy, planning and execution for your team.
• Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges.
• Uphold standards for development and product quality for your team and support team’s on-call rotations.
• Leverage data and metrics to monitor team performance, ensure accountability, establish KPIs to meet OKR and roadmap goals.

Engineering Manager

Engineering Manager leading high-performing engineering teams to deliver scalable software solutions at Sprout Social. Collaborating with cross-functional teams and driving accountability in engineering projects.

salesforce-administrator

• Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions. Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support.
• Provide User Access and Permission management and maintain data and reporting.
• Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems.
• Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both.
• Be comfortable with change management and governance, and become familiar with our company specific projects and tools.

Salesforce Administrator

Salesforce Administrator role in Corporate IT at Sprout Social. Focusing on production support, user management, and custom solutions for sales teams.

product-manager

• Define and evangelize a high-impact roadmap that translates complex AI capabilities into intuitive product features, ensuring our AI vision directly solves core customer pain points and drives platform value.
• Lead high-stakes, platform-wide AI initiatives by identifying integration points across the Sprout suite, enabling customers to achieve sophisticated outcomes with minimal effort through seamless AI assistance.
• Partner deeply with Engineering to develop our agent ecosystem and platform foundations, fostering an environment of rapid experimentation and iterative development.
• Serve as the primary subject matter expert for AI agents within the product org, maintaining a constant feedback loop with customers.
• Act as the connective tissue between GTM, Design, and Engineering to ensure AI features are not only technically sound but also commercially viable and intuitively designed.
• Elevate the product organization’s collective AI literacy by mentoring peer PMs, sharing best practices, and helping shape the internal standards for building and shipping intelligent products.
• Stay at the forefront of AI/ML trends to accelerate deployment cycles and advise leadership on the strategic adoption of emerging technologies.
• Drive the execution of "best-in-class" product delivery, balancing the urgency of immediate customer needs with the long-term scalability and innovation of our AI core.

Principal Product Manager – AI

Principal Product Manager focusing on AI features at Sprout Social. Collaborating across teams to deliver impactful product solutions.

Sprout Social is a global leader in social media management and analytics software. Sprout’s unified platform puts powerful social data into the hands of more than 34,000 brands so they can make strategic decisions that drive business growth and innovation. With a full suite of social media management solutions, Sprout offers comprehensive publishing and engagement functionality, customer care, connected and automated workflows and AI-powered business intelligence. Sprout’s award-winning software operates across all major social media networks and digital platforms. For more information about Sprout Social (NASDAQ: SPT), visit sproutsocial.com.

Sprout Social, Inc.

About the company

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5 jobs found

Senior Applied AI/ML Scientist

Sprout Social, Inc.

Senior ML Ops Engineer

Sprout Social, Inc.

Engineering Manager

Sprout Social, Inc.

Salesforce Administrator

Sprout Social, Inc.

Principal Product Manager – AI

Sprout Social, Inc.