Senior Software Engineer building scalable AWS, Big Data, and ML infrastructure for Genesys’ AI - powered customer - experience platform. Leading distributed systems projects from architecture through production.
About the role
- Senior Software Engineer developing AI and agentic features at Sprout Social. Collaborating on innovative software solutions to enhance social media insights and connections.
Responsibilities
- Ensure we build, scale, ship, and monitor our AI and Agent platforms reliably, leveraging technologies such as Java, Python, MySQL, OpenSearch, Redis, AWS, and Kubernetes.
- Integrate generative AI and agentic AI across Sprout’s existing ecosystem and infrastructure, helping define and build frameworks for platform AI enablement.
- Build with AI and agentic AI in your own work, using tools such as Claude Code.
- Influence and contribute to technical roadmaps by researching and prototyping emerging AI technologies, frameworks, and state of the art methods.
- Partner with product managers, designers, applied AI/ML scientists, and other engineers to define requirements and complete feature work.
- Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring.
- Contribute to the team’s growth through mentorship, knowledge sharing, and providing feedback on PRs and technical designs.
Requirements
- 4+ years of experience designing, developing, and supporting production-grade backend distributed systems or platform services at scale in languages such as Java or Python.
- 3+ years of experience improving architectural patterns of large-scale software applications.
- 1+ years of experience driving root-cause analysis and resolving complex architectural and performance bottlenecks across the entire stack.
- 1+ years of experience architecting high-throughput, cost-optimized, and scalable systems that power AI-enabled features.
- 1+ years of experience implementing and leveraging LLM and agent orchestration frameworks (e.g., LangChain4j, LangGraph, CrewAI).
Benefits
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
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