About the role

  • Salesforce Administrator role in Corporate IT at Sprout Social. Focusing on production support, user management, and custom solutions for sales teams.

Responsibilities

  • Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions. Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support.
  • Provide User Access and Permission management and maintain data and reporting.
  • Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems.
  • Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both.
  • Be comfortable with change management and governance, and become familiar with our company specific projects and tools.

Requirements

  • 2-3 years of experience as a Salesforce administrator in a similar environment, with user-facing responsibilities.
  • 1-2 years of CPQ specific experience.
  • Proficiency with all aspects of Salesforce User Management, including roles, profiles, sharing rules, workflows, and groups.
  • Proficiency with data management tools in the Salesforce ecosystem (Dataloader, Salesforce Inspector Reloaded, etc).

Benefits

  • 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic & major), vision, life insurance, and disability.
  • Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest & Recharge days.
  • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
  • Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
  • Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet.
  • Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals.
  • Family & Care Support: Access to subsidized child and eldercare options through Care.com.
  • Charitable Giving: A company match for your donations to eligible organizations.

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$70,400 - CA$96,800 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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