About the role

Salesforce Administrator role in Corporate IT at Sprout Social. Focusing on production support, user management, and custom solutions for sales teams.

Responsibilities

Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions. Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support.
Provide User Access and Permission management and maintain data and reporting.
Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems.
Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both.
Be comfortable with change management and governance, and become familiar with our company specific projects and tools.

2-3 years of experience as a Salesforce administrator in a similar environment, with user-facing responsibilities.
1-2 years of CPQ specific experience.
Proficiency with all aspects of Salesforce User Management, including roles, profiles, sharing rules, workflows, and groups.
Proficiency with data management tools in the Salesforce ecosystem (Dataloader, Salesforce Inspector Reloaded, etc).

100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic & major), vision, life insurance, and disability.
Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest & Recharge days.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet.
Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals.
Family & Care Support: Access to subsidized child and eldercare options through Care.com.
Charitable Giving: A company match for your donations to eligible organizations.