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Salesforce Technical Lead – Production Support
LinkedIn Recruiter Post
Seeking an experienced Salesforce Technical Lead for production support in Toronto. Must have 10+ years, Copado, and L2/L3 support expertise.
About the role
- Salesforce Administrator role in Corporate IT at Sprout Social. Focusing on production support, user management, and custom solutions for sales teams.
Responsibilities
- Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions. Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support.
- Provide User Access and Permission management and maintain data and reporting.
- Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems.
- Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both.
- Be comfortable with change management and governance, and become familiar with our company specific projects and tools.
Requirements
- 2-3 years of experience as a Salesforce administrator in a similar environment, with user-facing responsibilities.
- 1-2 years of CPQ specific experience.
- Proficiency with all aspects of Salesforce User Management, including roles, profiles, sharing rules, workflows, and groups.
- Proficiency with data management tools in the Salesforce ecosystem (Dataloader, Salesforce Inspector Reloaded, etc).
Benefits
- 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic & major), vision, life insurance, and disability.
- Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest & Recharge days.
- Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
- Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
- Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet.
- Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals.
- Family & Care Support: Access to subsidized child and eldercare options through Care.com.
- Charitable Giving: A company match for your donations to eligible organizations.
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