Machine Learning Engineering Intern developing innovative AI solutions for contact centers at Cresta. Collaborating with top researchers and engineers in AI to unlock customer experience potential.
About the role
- Senior ML Ops Engineer at Sprout Social building and maintaining AI/ML infrastructure using AWS and Kubernetes. Overseeing machine learning model lifecycles and supporting AI/ML Scientists.
Responsibilities
- Build and maintain infrastructure using AWS, Terraform, and Kubernetes to support AI/ML at scale, including Generative AI applications.
- Manage the end-to-end lifecycle of machine learning models, ensuring observability and tooling support both scale and speed.
- Execute at scale while staying nimble enough to keep up with new capabilities being offered by social network APIs.
- Improve processes and champion ideas that matter while holding the team accountable to high code quality and engineering standards.
- Support our AI/ML Scientists by developing tooling to streamline model development and deployment.
Requirements
- 5+ years of experience developing and supporting AI/ML software in a production environment.
- 5+ years of experience programming in object-oriented languages such as Java, Python, or C++.
- Impact-oriented mindset with an interest in stability at scale and a willingness to engage in feature development.
- 3+ years of experience developing and supporting scalable, distributed backend services (preferred).
- 3+ years of experience building and supporting GPU-heavy services (preferred).
- 1+ years of experience with LLMs / Generative AI, including managing their unique costs, constraints, and observability challenges (preferred).
- 1+ years of experience with Infrastructure-as-Code (Terraform) and container orchestration (Kubernetes) within AWS environments (preferred).
Benefits
- 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic & major), vision, life insurance, and disability.
- Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest & Recharge days.
- Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
- Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
- Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet.
- Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals.
- Family & Care Support: Access to subsidized child and eldercare options through Care.com.
- Charitable Giving: A company match for your donations to eligible organizations.
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