About the role

Senior Solutions Engineer supporting enterprise sales for Sprout Social’s social intelligence platform. Demonstrating SaaS solutions and translating customer goals into actionable outcomes.

Responsibilities

Serve as the technical counterpart to Account Executives in a customer-facing environment
Act as a product expert for SaaS applications or social media management
Explain complex topics in an easily digestible way
Understand complex changes and discussions around network APIs
Conduct platform demonstrations and consult with prospects and customers to identify goals and objectives
Translate customer needs into actionable next steps
Position Sprout Social’s solution against competitors
Speak to changing social media trends, new product features, and platform enhancements
Build relationships with Account Executives to coordinate net new business and expansion opportunities
Contribute to the Solutions Engineering team by creating Sales training materials and onboarding new Solutions Engineers

5+ years of tech/SaaS experience in a Solutions Engineer role partnering with Account Executives and selling into Enterprise customers
Experience demonstrating a software platform through presentations
Preferred: Understanding of social networks, particularly Twitter, Facebook, Instagram, and LinkedIn, and social media strategy for large organizations
Preferred: Experience presenting to Marketing and Social Media professionals, including Directors/VPs of Marketing and CMOs
Preferred: Ability to work on multiple projects while supporting the Sales team
Preferred: Understanding of all components of the software sales process
Preferred: Excellent communication and presentation skills with the ability to present to varied external audiences
Candidates must be based in Alberta, British Columbia, or Ontario, Canada

100% employer-paid health benefits, including medical, dental, vision, life insurance, and disability for you and eligible dependents
25 vacation days annually
5 paid sick days
All public holidays
Company-wide Rest & Recharge days
Free access to Modern Health, including coaching, therapy sessions, and digital wellness resources
$950 CAD annual Lifestyle Spending Account
One-time $550 USD-equivalent home-office setup stipend
Monthly $50 USD-equivalent internet stipend
Confidential financial experts through Your Money Line
Subsidized child and eldercare options through Care.com
Company match for donations to eligible organizations