IT support role providing ongoing help desk and systems support for a globally distributed team. Ensuring smooth technical operations and effective management of organisational data and infrastructure.
Responsibilities
Provide ongoing IT and systems support services to Our Common Home
Ensure smooth day-to-day technical operations and reliable systems maintenance
Troubleshoot hardware, software and systems-related issues
Maintain core organisational systems and platforms
Monitor system performance and proactively identify operational risks or inefficiencies
Assist with user access management and permissions across systems
Support improvements to internal workflows and operational efficiency.
Requirements
Experience with IT help desk and user support
Knowledge of systems administration and maintenance
Competency in data management and organisation
Familiarity with IT security practices
Proven operational and technical support skills
Excellent problem-solving abilities
Flexibility to adapt to changing priorities and needs.
Benefits
Ongoing IT help desk and technical support services
Maintenance and monitoring of organisational systems and digital infrastructure
Support for onboarding/offboarding and user access management
Data organisation, maintenance and related operational support
Troubleshooting and resolution of technical issues across teams
Recommendations for improvements to systems, workflows and IT practices where relevant
Coordination with external IT vendors or providers where required.
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