Customer Success Engineer deploying Retell AI voice agents for enterprise customers. Building integrations, debugging production systems, and driving adoption with technical teams.
About the role
- Senior Engineering Manager leading teams that scale infrastructure for Pantheon’s WordPress, Drupal, and Next.js WebOps platform. Driving cloud modernization, architecture, and engineering delivery.
Responsibilities
- Lead and manage a sizable team of software engineers building scaled infrastructure services for customer Drupal, WordPress, and Next.js sites
- Guide the team through organizational changes, challenges, and uncertainties while maintaining productivity and morale
- Coach, mentor, and develop engineering talent
- Manage multiple critical projects with shifting priorities and ensure high-quality delivery while considering on-call and operational burden
- Align team priorities with organizational objectives and advocate for beneficial changes
- Lead architecture discussions, review critical code, provide constructive feedback, and contribute to technical discussions
- Craft team and organizational goals with immediate team members and cross-functional stakeholders
- Communicate complex technical concepts clearly, verbally and in writing
- Translate high-level goals into actionable tasks, provide feedback, and allocate work autonomously within the team’s scope
- Own the health and progress of Pantheon’s largest infrastructure footprint
Requirements
- 12+ years of experience in software development, with a solid foundation as a Staff or Principal engineer demonstrating deep technical expertise
- 3+ years of direct people management experience, including large global teams, mentoring Staff engineers, and balancing multiple subteams
- Track record of driving performance management and cultivating a high-performance engineering culture, setting clear expectations, delivering candid feedback, and developing engineers at all levels through structured growth and calibration processes
- Proven ability to deliver multiple simultaneous projects successfully, working directly with customers and external communities
- Experience leading cloud and infrastructure modernization initiatives spanning large critical fleets
- Fluency with AI coding assistants and a point of view on how they change how teams work
- Strong practice of Agile, Scrum, or other structured development methodologies
- Direct experience designing platforms running cloud-based applications at broad scale
- Deep understanding of distributed systems, scalable cloud architectures, and cloud technologies, including Kubernetes/K8S, GCP GKE, AWS ECS/EKS, Google Cloud Run, AWS Lambda, MySQL, MariaDB, Cloud SQL, Redis, and Memcached
- Production experience running and automating large Linux-based fleets using Infrastructure-as-Code tools such as Terraform and dynamic provisioning systems
- Deep understanding of computer science fundamentals, including data structures and algorithms
- Working knowledge of Python, Golang, or other modern programming languages
- Visa sponsorship is not available at this time
Benefits
- Industry competitive compensation and equity plan
- Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays
- Full medical coverage (Extended health care, dental, vision)
- Top-of-line equipment
- In-office workspace (Vancouver, BC Canada)
- Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
- Events and activities both team-based and company wide that inspire, educate and cultivate
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