About the role

Junior IT Support Analyst supporting IT operations at Patsnap in Toronto. Delivering IT support across the North American region and assisting in compliance activities.

Responsibilities

Deliver a seamless onboarding and offboarding experience by setting up user accounts, provisioning devices, managing application access, and ensuring secure deprovisioning.
Provide first and second-line IT support for hardware, software, Microsoft 365, and connectivity issues across our Toronto office and remote employees.
Configure and maintain Windows and macOS devices, manage IT assets, and support user administration across Microsoft 365 and other SaaS platforms.
Support our security and compliance programs by assisting with access reviews, audit evidence, and IT controls for ISO 27001 and SOC 2 using Vanta.
Help administer and support enterprise AI tools, including ChatGPT Enterprise, Claude Enterprise, and Microsoft Copilot, while promoting secure adoption and best practices.
Collaborate with colleagues across our global IT team on projects, escalations, and continuous improvement initiatives.

Experience in an IT support, service desk, or helpdesk role.
Good working knowledge of Microsoft 365 administration, including user management, licensing, and core applications.
Strong troubleshooting skills across Windows and/or macOS environments.
Excellent communication skills with a customer-focused approach and the ability to explain technical concepts clearly.
Highly organized with strong attention to detail, particularly when managing user access and IT processes.
Interested in IT security, compliance, and emerging AI technologies, with a willingness to learn and grow.
Comfortable working independently while collaborating with a globally distributed team.
Nice to Have:
Exposure to Microsoft Intune, Vanta, ISO 27001, SOC 2, or SaaS application administration.
Relevant certifications such as CompTIA A+, MS-900, or similar.