DevOps Engineer automating AWS/Azure infrastructure, CI/CD, and Kubernetes platforms. Supporting Tecsys’s technology - driven supply - chain solutions for healthcare systems and distributors.
About the role
- Site Reliability Engineer improving PayByPhone’s reliable, secure SaaS mobility-payment platform. Driving observability, CI/CD, incident response, disaster recovery, and 99.99% availability.
Responsibilities
- Help ensure the PayByPhone platform meets availability and stability requirements
- Drive continuous improvements in software quality assurance processes, practices, and culture
- Ensure reliability and stability deliverables are implemented on time and on budget and operate 24/7/365 at four nines availability (99.99%) within customer SLAs
- Support incident prevention, incident response, and timely remediation
- Standardize quality assurance plans and templates for cross-team projects
- Assist with QA tooling selection and operational procedures
- Help ensure continuity across critical business transactions
- Generate and report reliability metrics to stakeholders
- Define, refine, and execute the Platform Reliability / DevOps and SRE roadmap
- Implement security and compliance tooling, processes, and policies within the CI/CD process
- Collaborate on secure and compliant software triage, investigation, resolution, and release processes
- Assist with QA within the SDLC, including automation language selection and usage
- Build ownership and accountability across teams and contributors
- Gather and analyze operating-system and application metrics for performance tuning and fault-finding
- Participate in system design consulting for reliability and availability needs
- Scope, develop, and test the disaster recovery plan
- Own and improve observability, monitoring, and alerting tools; document and train users
- Provide production operational support, including documentation and debugging of production issues
- Be available to join Sev-1 pages
- Assist with post-mortems and on-call bootcamps
- Set up and support CI/CD tooling, including GitLab runners
- Support platform cost reduction, budget setting, and monitoring
- Support logging standards, reliable library usage, and SLA/SLO goals
- Participate in on-call responsibilities when needed
Requirements
- 3+ years of experience in software development, delivery, or site reliability / operations for large, complex software systems spanning legacy and modern stacks
- Equivalent experience gained through non-traditional paths is welcome
- Bachelor's or higher degree in Computer Science, Computer Engineering, or a related technical field is preferred; equivalent hands-on experience will also be considered
- Experience working with high-performing SRE, Ops, or Dev teams
- Solid grounding in quality assurance discipline, software quality management, and related frameworks and tools
- Working experience with Amazon Web Services (AWS) solution architectures and technologies
- Experience building verification and validation practices into end-to-end delivery pipelines
- Familiarity with unit, functional requirement, performance, GUI, regression, integration, system load, vulnerability assessment, security, and test automation techniques
- Understanding of SaaS multi-tenant and distributed / micro-service architectures
- Understanding of DevOps principles, processes, and tools, including IaC, CI/CD, and orchestration
- Understanding of cloud computing architecture, services, and platforms
- Understanding of web and/or mobile development technologies and programming/scripting languages
- Ability to program using one or more high-level languages, such as Python or JavaScript/TypeScript
- Experience with distributed storage technologies such as NFS, HDFS, and Amazon S3, as well as dynamic resource management frameworks
- Experience with Infrastructure as Code (IaC)
- Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
- Comfortable working with and supporting cross-functional teams
- Strong written communication, including technical documentation and training materials
- Ability to participate in on-call responsibilities and maintain a personal data plan to support them
Benefits
- Retirement Savings Program (RRSP for Canada / 401(k) for U.S.-based employees)
- 4 weeks of vacation per year for permanent full-time employees
- Up to 15 days of work from anywhere, subject to management and IT Security approval
- 5 personal days annually
- Paid sick days
- Comprehensive medical & dental coverage
- Employee Assistance Program (EAP)
- Professional development, continuous learning, and career progression opportunities
- Recruitment-process accommodation
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