Senior UX Strategist leading generative and evaluative research for Multiplayer’s human - centered product design consultancy. Translating user insights into actionable product direction and business impact.
About the role
- Senior Product Designer shaping AI-enabled web and mobile experiences for Petal, a Canadian healthcare orchestration and billing company. Leading end-to-end design across complex healthcare workflows.
Responsibilities
- Own the end-to-end design process from problem exploration through validation and delivery
- Translate complex healthcare workflows and user needs into intuitive web and mobile experiences
- Rapidly prototype, test, and refine solutions
- Create user flows, information architecture, interaction patterns, and high-fidelity designs
- Leverage and contribute to the Design System
- Partner with Engineering throughout implementation to ensure design quality
- Apply accessibility and inclusive design principles
- Integrate AI into daily Product Design practice
- Use AI for exploration, prototyping, iteration, synthesis, and validation
- Build functional prototypes using Figma Make, Cursor, or similar AI-assisted tools
- Explore how AI can improve product experiences and simplify complex workflows
- Critically evaluate AI-generated outputs
- Plan and conduct user interviews, usability testing, and validation activities when appropriate
- Use qualitative and quantitative evidence to inform design decisions
- Turn research insights and user feedback into actionable design improvements
- Document research and insights in Dovetail
- Operate as an equal partner within the Product / Design / Engineering triad
- Collaborate with Product Managers, Engineers, QA, Researchers, and Technical Writers
- Frame problems, challenge assumptions, and contribute to product direction
- Present and defend design decisions using rationale, evidence, and user insights
- Facilitate workshops and participate in design critiques
- Contribute to raising the quality of the Product Design practice
Requirements
- 7+ years of experience as a Product Designer
- Experience designing complex digital products in B2G, B2B, or B2C SaaS environments
- Strong portfolio demonstrating end-to-end Product Design and complex problem-solving
- Expert proficiency in Figma, prototyping, interaction design, information architecture, and visual design
- Experience designing responsive web and mobile products
- Strong experience with Design Systems
- Understanding of user research, usability testing, accessibility, and inclusive design
- Ability to balance user needs, business objectives, and technical constraints
- Experience partnering closely with Product and Engineering in multidisciplinary teams
- Comfort working through ambiguity and evolving requirements
- Strong AI fluency and curiosity, with demonstrated use of AI in day-to-day Product Design
- Ability to identify when, where, and how AI can meaningfully improve the design process
- Hands-on experience with Figma Make, Cursor, or equivalent
- Ability to rapidly experiment with emerging AI tools while critically evaluating their outputs
- Fluent in both French and English, written and spoken
- Strong communication, facilitation, and storytelling skills
- Comfortable presenting and defending design decisions to technical and non-technical audiences
- Experience in healthcare or another regulated industry is considered an asset
- Knowledge of WCAG/AODA accessibility standards is considered an asset
- Authorization to work in Canada
- Ability to travel to the Montreal office for in-person collaboration up to twice per month when required
Benefits
- 4 to 6 weeks of paid vacation per year
- 5 paid personal days per year
- Group RRSP / DPSP plan with employer contribution
- Complete group insurance plan from day 1
- Annual wellness allowance
- Access to the Lumino Health™ telehealth application
- Recurring remote/hybrid work allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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