A Canadian leader in healthcare technology, Petal develops innovative digital platforms that enable real-time care orchestration to optimize operational efficiency of healthcare organizations and facilitate access to care.

Petal

technical-writer

Petal is a company that provides a data-driven, secure cloud platform for healthcare organizations, designed to orchestrate patient care delivery workflows in real-time. They offer solutions for capacity management, workforce scheduling, care coordination, and secure messaging among other services. Petal focuses on interoperability, artificial intelligence, and cloud computing to enhance healthcare access worldwide, serving over 200 facilities globally. Their services help healthcare professionals in patient self-scheduling, immunizations, and reducing patient complaints significantly.

• Produce and maintain high-quality documentation for software products
• Perform peer reviews and provide higher-level editorial guidance
• Leverage analytics and AI tools to improve content quality and to improve efficiency
• Facilitate user-feedback cycles and documentation quality audits to address knowledge gaps
• Collaborate closely with the product delivery teams and the UX team to document complex concepts
• Apply UX writing best practices to make user interactions clear, intuitive, and easy
• Influence and improve product usability through UX writing
• Demonstrate a clear understanding of localization practices
• Contribute to team processes to boost productivity and quality.

Senior Technical Writer

Senior Technical Writer creating clear, user-focused documentation for innovative healthcare software products. Collaborating with teams to enhance usability and maintain documentation quality.

software-engineer

• Own the technical vision and strategy for the platform, ensuring architectural decisions align with business goals and enables lines of solutions to drive long-term value for the customers.
• Oversee 3-5 Architects across multiple teams, providing strategic guidance, mentorship, and ensuring architectural coherence.
• Participate in the Technological Leadership Team, collaborating with fellow Principal Developers to drive enterprise-wide architecture, establish technical standards, and make major technology decisions.
• Define and enforce technical standards including coding practices, language choices, architectural patterns, and technology selections that ensure quality, maintainability, and scalability.
• Ensure enterprise-wide system compatibility, working across solution lines to guarantee that systems integrate seamlessly and maintain architectural coherence at the organizational level.
• Reducing technical debt by ensuring we plan the transition from our old platform to the new platform, and reducing dependencies on non-necessary third parties.
• Work hand-in-hand with Architects to ensure planning flows smoothly, remains coherent, and is future-proof, providing the strategic context and constraints within which they operate.
• Hold accountability for technical outcomes, ensuring the platform is complete, performant, cost-efficient, meets quality standards and enables teams.
• Balance strategic thinking with technical depth, maintaining a 70/30 split between high-level strategy and staying current with technical realities.
• Facilitate collaborative decision-making across teams, ensuring that decisions consider all relevant stakeholders while maintaining clear ownership and accountability.
• Evaluate and mitigate technical risks at the enterprise level, identifying potential issues before they impact delivery and ensuring architectural decisions support scalability.
• Partner with CPTO and senior leadership to align technical strategy with business objectives, communicate technical trade-offs, and influence product roadmap decisions.
• Mentor and develop Architects, helping them grow their strategic thinking, enterprise perspective, and leadership capabilities.
• Stay ahead of technology trends, evaluating emerging technologies and practices that could benefit Petal's platform and competitive position.

Principal Developer – Platform

Principal Developer driving technical vision and overseeing architects in a SaaS healthcare platform. Leading architectural coherence and strategic guidance for organization-wide systems.

cloud-engineer

• Own the technical architecture for your delivery team's product area, defining how shared cloud services, tooling, and architectural patterns are designed and consumed by product teams.
• Work in "Sprint 0" mode primarily, staying ahead of development by designing solutions, creating architectural documentation, and preparing technical foundations for upcoming work.
• Support ongoing development by being available to address architectural questions, adjust designs based on implementation learnings, and guide the team through complex technical challenges.
• Collaborate closely with Product Management and Design from early discovery phases to understand requirements deeply and shape technically sound, feasible solutions.
• Partner with the Development Manager to ensure architectural decisions align with team capacity, timelines, and delivery goals.
• Define detailed architectural requirements and constraints while empowering Technical Leads to determine implementation specifics.
• Coordinate with other Architects and Principal Developers on integration patterns, cross-system dependencies, and how your team's architecture fits within Petal's broader technical ecosystem.
• Create and maintain comprehensive architectural documentation, including system diagrams, technical decision records, integration specifications, and design patterns.
• Set and enforce technical standards within your delivery team, conducting architecture reviews and ensuring alignment with organizational best practices.
• Develop proof-of-concepts and technical spikes when needed to validate architectural approaches, explore new technologies, or de-risk complex implementations.
• Manage technical debt strategically, working with the team to balance new feature development with architectural improvements and system sustainability.
• Mentor Technical Leads and senior developers in architectural thinking, system design principles, and making sound technical decisions.
• Present and communicate architectural decisions to technical and non-technical stakeholders, articulating trade-offs, risks, and rationale clearly.
• Drive continuous improvement in architectural practices, sharing knowledge across the architecture community and contributing to Petal's technical evolution.

Software Architect, Cloud Infrastructure

Architect at Petal, designing and evolving cloud infrastructure for healthcare solutions. Collaborating with cross-functional teams to shape technical designs, improve consistency, and mentor developers.

Petal

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3 jobs found

Senior Technical Writer

Petal

Principal Developer – Platform

Petal

Software Architect, Cloud Infrastructure

Petal