About the role

Senior Director of Product Operations ensuring Product & Technology delivers predictable outcomes aligned with business priorities for one of Canada's leading healthcare technology companies.

Responsibilities

Ensure Product & Technology delivers predictable outcomes aligned with business priorities
Own the end-to-end operating model for product launches, ensuring cross-functional readiness and consistent execution
Own executive Go/No-Go readiness for major product releases
Create visibility into what is planned, in delivery, and released so every customer-facing team can plan and execute confidently
Act as a senior operational partner to the VP Product & Technology Operations by coordinating meetings, tracking strategic actions, preparing executive materials, and driving follow-through
Lead cross-functional product packaging efforts and chair the Pricing Council, balancing customer value, market positioning, pricing psychology, and sustainable margins
Define governance, metrics, launch playbooks, release communications, post-launch reviews, and continuous improvement initiatives
Build trusted partnerships across Product, Engineering, Sales, Marketing, Finance, Customer Success, Support, and the Executive team

10+ years in Product Management, Product Operations, Product Strategy or closely related leadership roles
Experience influencing senior executives and leading through cross-functional relationships
Experience operating in Agile product organizations within startup, scale-up or fast-changing environments
Demonstrated success building operating models, governance, and executive cadences
Strong business acumen, including experience with packaging and pricing
Excellent communication, facilitation, and organizational skills
Healthcare technology or regulated industry experience is a bonus.