Product operations coordinator managing vendor data, SKUs, audits, and launches. Supporting Silk & Snow’s affordable luxury sleep - product business through accurate product information and vendor coordination.
About the role
- Senior Director of Product Operations ensuring Product & Technology delivers predictable outcomes aligned with business priorities for one of Canada's leading healthcare technology companies.
Responsibilities
- Ensure Product & Technology delivers predictable outcomes aligned with business priorities
- Own the end-to-end operating model for product launches, ensuring cross-functional readiness and consistent execution
- Own executive Go/No-Go readiness for major product releases
- Create visibility into what is planned, in delivery, and released so every customer-facing team can plan and execute confidently
- Act as a senior operational partner to the VP Product & Technology Operations by coordinating meetings, tracking strategic actions, preparing executive materials, and driving follow-through
- Lead cross-functional product packaging efforts and chair the Pricing Council, balancing customer value, market positioning, pricing psychology, and sustainable margins
- Define governance, metrics, launch playbooks, release communications, post-launch reviews, and continuous improvement initiatives
- Build trusted partnerships across Product, Engineering, Sales, Marketing, Finance, Customer Success, Support, and the Executive team
Requirements
- 10+ years in Product Management, Product Operations, Product Strategy or closely related leadership roles
- Experience influencing senior executives and leading through cross-functional relationships
- Experience operating in Agile product organizations within startup, scale-up or fast-changing environments
- Demonstrated success building operating models, governance, and executive cadences
- Strong business acumen, including experience with packaging and pricing
- Excellent communication, facilitation, and organizational skills
- Healthcare technology or regulated industry experience is a bonus.
Benefits
- 4 to 6 weeks of paid vacation per year
- 5 paid personal days per year
- A group RRSP / DPSP plan with employer contribution
- A complete group insurance plan, from day 1
- An annual wellness allowance
- Access to the Lumino Health™ telehealth application
- Recurring remote/hybrid work allowance
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