Product operations leader scaling AI, analytics, and governance at GS1 Canada, the standards organization. Enabling product teams through measurement, tooling, research, and operational excellence.
About the role
- Director leading AI-enabled product support operations for Tubi, a free streaming service serving over 100 million monthly active users. Owning complex programs, customer experience, and Tech Org operations.
Responsibilities
- Define the multi-year strategy and 12-month roadmap for Product Support Operations
- Lead, develop, and recruit Technical Program Management and Customer Experience team members
- Design, ship, and maintain agentic workflows and lead high-stakes programs
- Own execution of complex, company-level programs spanning multiple organizations and external partners
- Define the AI-enabled operating model to scale the organization
- Own the customer support operating model end to end
- Implement execution systems including planning cycles, weekly and monthly business reviews, and org-wide communications
- Advise executives, drive alignment on company-level priorities, and secure delivery resources
Requirements
- 7+ years of technical program management or operations experience
- 4+ years leading and developing teams
- Proven track record of landing complex, multi-org programs end to end with measurable company-level impact
- Hands-on experience designing, shipping, and maintaining agentic workflows or automations, including agents, skills, and prompt engineering
- Deep technical fluency in feasibility, architecture tradeoffs, and sequencing
- Player-coach leadership style
- Strong portfolio management judgment
- Executive-level communication and influence
- Experience leading customer experience, support operations, or voice-of-customer programs is a plus
- Experience in streaming, media, or consumer technology at scale is a plus
Benefits
- Annual discretionary bonus
- Long-term incentive plan
- Medical, dental, and vision benefits
- Insurance
- Flexible Time Off Policy
- Twelve (12) weeks of paid parental bonding leave (top up in Canada)
- Applicable government leave programs and FOX short-term disability policy (if applicable)
- Monthly wellness reimbursement
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Degree requirement
No Education Requirement
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