Product Operations Manager building planning, roadmap, metrics, launch, and customer - insight systems. Supporting LiveKit’s platform for deploying and scaling AI agents in production.
About the role
- Product Operations Specialist improving processes, governance, reporting, and tooling at Kinaxis, a global supply-chain orchestration software company. Enabling consistent product delivery across cross-functional teams.
Responsibilities
- Partner with Product and Product Operations leaders to design, implement, and continuously improve Product delivery and execution frameworks, including execution planning, market validation, lifecycle governance, and standardized operating practices
- Identify process friction, execution bottlenecks, tooling gaps, data-quality issues, inconsistent practices, and operational inefficiencies, and translate findings into scalable process, tooling, automation, and governance improvements
- Establish and maintain program reporting structures, metrics, dashboards, definitions, and operating mechanisms covering execution progress, milestones, risks, dependencies, readiness, and outcomes
- Drive consistency in product planning, lifecycle management, release readiness, and cross-functional decision-making
- Optimize execution planning and delivery tools, workflows, integrations, and automation to improve consistency, data quality, visibility, and productivity while reducing manual effort and duplicate work
- Facilitate alignment across Product, Engineering, UX, Customer Success, and other stakeholders to support successful delivery of strategic initiatives
- Analyze operational data and trends to generate insights, recommend improvements, and support leadership decision-making
- Champion continuous improvement by simplifying and standardizing Product execution practices, scaling proven approaches, and introducing best practices, automation, and AI-enabled ways of working
Requirements
- Bachelor's degree in Business, Engineering, Computer Science, Operations, Information Systems, or a related field, or an equivalent combination of education and experience
- 5+ years of progressive experience in Product Operations, Business Operations, Program Management, Product Management, or a related discipline
- Experience supporting software, SaaS, or technology product organizations, with an understanding of how product strategy moves through planning, development, validation, release, and in-market operations
- Demonstrated success designing, implementing, and improving scalable operational processes, execution frameworks, workflows, governance practices, and organizational standards across multiple teams
- Experience leading cross-functional process and operational improvement initiatives and influencing stakeholders to adopt new ways of working without direct authority
- Strong understanding of modern product development and delivery practices
- Exceptional problem-solving, analytical, and process-improvement capabilities, with experience identifying root causes and execution friction and translating findings into practical, scalable improvements
- Experience developing operational metrics, reporting frameworks, and business insights
- Strong communication, facilitation, and stakeholder management skills
- Hands-on experience with product planning, work management, reporting, analytics, and workflow automation tools, with the ability to design scalable workflows, reporting structures, templates, and operating standards
- Experience with Smartsheet and Atlassian is strongly preferred; experience with Aha!, Power BI, Microsoft 365 suite, or comparable enterprise platforms is an asset
Benefits
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
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