Product Operations Manager building planning, roadmap, metrics, launch, and customer - insight systems. Supporting LiveKit’s platform for deploying and scaling AI agents in production.
About the role
- Staff Product Operations Manager driving enterprise platform readiness and ARR at Samsara, the Connected Operations Cloud company. Building data and AI tools for Product and Engineering teams.
Responsibilities
- Drive ARR through platform decisions by identifying enterprise-readiness gaps limiting new business, expansion, and retention
- Partner with Billing, Org & Auth, and Security product teams to define priorities, remove blockers, and track delivery commitments
- Build and ship internal data and AI products for Product and Engineering teams
- Analyze product telemetry, support tickets, customer conversations, feature requests, surveys, and product metadata
- Convert analyses into reliable, repeatable tools and workflows with data definitions, quality checks, documentation, and feedback loops
- Translate complex findings into decision-ready recommendations for R&D leadership
- Quantify and report the revenue impact of platform investments
- Own projects end to end from scoping and data connection through launch, adoption measurement, impact measurement, and iteration
- Use AI-assisted development tools, validate outputs, debug failures, and apply sound judgment
- Champion and embed Samsara’s cultural principles across the organization
Requirements
- 5+ years of professional experience in product operations, data or product analytics, business operations, consulting, technical product management, or a similar role
- Demonstrated record of building and shipping useful products for real users, such as an internal tool, application, dashboard, automation, data product, or repeatable analytical workflow
- Track record of connecting work to revenue or an equivalent business result, such as ARR, retention, expansion, or cost
- Experience structuring and analyzing messy or large datasets, validating results, and explaining analytical limitations
- Strong product and customer judgment
- Clear written and verbal communication, including explaining technical or analytical work to non-technical partners and executives
- High ownership, curiosity, attention to detail, and comfort with ambiguity
- Must be based in the United States or Canada
- Relocation assistance will not be provided
- Ideal: experience in a B2B technology company or closely with Product and Engineering teams
- Ideal: experience in Product Operations functions, including defining and tracking product roadmaps and feature requests and bringing the customer voice to product conversations
- Ideal: familiarity with enterprise platform domains such as billing and monetization, identity, access and org management, security, or compliance
Benefits
- Initial RSU grant with no vesting cliff
- Ongoing equity refresh opportunities tied to performance
- Performance-based bonus/variable pay
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Above-market total compensation
- Offices available for employees who prefer to work in-person
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