Staff Product Operations Manager driving enterprise platform readiness and ARR at Samsara, the Connected Operations Cloud company. Building data and AI tools for Product and Engineering teams.
About the role
- Product Operations Manager building planning, roadmap, metrics, launch, and customer-insight systems. Supporting LiveKit’s platform for deploying and scaling AI agents in production.
Responsibilities
- Run the product team's operating cadence, including planning cycles, reviews, and recurring updates
- Capture and communicate decisions and follow-ups
- Retire or reshape ineffective product rituals
- Own roadmap structure, accuracy, visibility, and audience-appropriate presentation
- Run product-team goal setting and track quarterly progress
- Partner with the data team on reporting and flag progress drift early
- Maintain lightweight product development standards from problem framing through launch
- Run internal launch readiness with marketing, including documentation, pricing, and go-to-market preparation
- Operate customer insight systems, including research repositories, customer conversation pipelines, and synthesis of customer feedback
- Own PM onboarding, ongoing training, community of practice, hiring, and leveling support
- Select and manage product-team tools for roadmapping, analytics, and AI
- Partner with the head of product to improve the product organization each quarter
Requirements
- 6+ years of experience, with at least 3 in product operations or a closely related role
- Experience supporting a product team in product operations, chief of staff to a product leader, product program management, or product strategy and operations
- Designed a product team's operating cadence from scratch at a scaling company
- Strong writing skills for templates, updates, plans, and documentation
- Comfortable defining metrics, working in BI tools, and evaluating data quality
- Technical credibility with developers and engineering-led organizations
- Ability to influence without authority in highly autonomous engineering teams
- Heavy use of AI tools and ability to help others use them
- Experience with developer tools, APIs, infrastructure, or AI companies preferred
- Experience running quarterly planning or OKRs preferred
- Experience building a research repository or B2B customer recruiting program preferred
- Experience building a PM onboarding program or career ladder preferred
- Experience working with go-to-market teams on launch readiness and product stage definitions preferred
- Product management experience preferred
- Legally authorized to work in the US or country of residence
Benefits
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
- Opportunity to contribute to open source alongside world-class engineers
- Opportunity to build something truly impactful to the world
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Degree requirement
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