Product operations leader scaling AI, analytics, and governance at GS1 Canada, the standards organization. Enabling product teams through measurement, tooling, research, and operational excellence.
About the role
- Director of Product Operations driving portfolio planning, product governance, and AI transformation. Supporting ABC Fitness, a global software provider for fitness businesses.
Responsibilities
- Serve as trusted advisor and thought partner to the CPO on organizational priorities, portfolio trade-offs, and long-range planning
- Prepare the CPO and CTO for executive meetings, business reviews, and strategic planning sessions
- Conduct research, synthesize signals, and develop executive-ready materials and recommendations
- Provide standardized planning frameworks for Product VPs and PMs
- Facilitate quarterly and annual product planning
- Maintain portfolio views, surface trade-offs, and recommend sequencing
- Run roadmap reviews, delivery check-ins, risk/decision forums, and retrospectives
- Create status and change-control mechanisms
- Drive adoption of AI-native ways of working across Product and Design
- Build AI enablement assets and lead automation of manual product work
- Manage and optimize the product tooling ecosystem
- Set standards and guardrails for responsible AI use
- Manage and develop the Product PMO/product launch team
- Lead PMO capacity planning
- Set operational readiness frameworks for major releases
- Coordinate launch plans with Product Marketing and GTM
- Facilitate post-launch reviews and continuous improvement
- Improve Product organization structure, processes, governance, and operating norms
- Partner with Finance on revenue targets, Product P&Ls, plan-vs-actual performance, and headcount planning
Requirements
- 15+ years of experience in Product Operations, Program Management, strategy/business operations, or a Chief of Staff-type role
- Meaningful exposure to SaaS or technology organizations
- Experience supporting senior executives and driving executive-level planning and reporting
- Strong business acumen connecting product strategy to company objectives and customer outcomes
- Ability to lead complex, cross-functional initiatives from concept through execution
- Experience managing and developing a team
- Strong analytical and synthesis skills
- Fluency with product tooling such as Jira and analytics/experimentation platforms
- Data-driven decision-making
- Hands-on fluency with AI tools such as Claude, ChatGPT, prompt engineering, and AI-assisted workflows
- Track record of driving AI adoption within a business function
- Excellent facilitation and stakeholder management
- High degree of discretion, judgment, and professionalism handling sensitive information
- Bachelor's degree required
Benefits
- Open PTO policy
- Quarterly Days of Disconnect
- Parental & Pawternity Leave
- Quarterly Best Life fitness reimbursement
- Medical/Dental/Vision coverage
- EAP
- Calm App subscription for employee and up to 4 dependents over age 16
- Bonuses, commissions, equity, or other incentive programs may be offered where applicable
- Values-focused culture
- Professional development opportunities
- Mentorship
- Inclusive workplace
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