Senior Technical Support Specialist resolving complex platform and media workflow issues at XR Extreme Reach. Building automation and AI - assisted tooling while mentoring support teams.
PH
Manager, IT Vendor and Contract Governance & Continuous Improvement
Posted 11 hours ago
About the role
- Gestionnaire TI chez Pharmascience, entreprise pharmaceutique, responsable de la gouvernance des fournisseurs et contrats. Pilotage des budgets, risques, KPI et initiatives d’amélioration continue RUN.
Responsibilities
- Define and maintain Vendor Management and Contract Management processes, standards, controls, roles, and calendars for RUN operations.
- Maintain a consolidated inventory of vendors, contracts, obligations, deadlines, support-hour banks, penalties, and risks.
- Coordinate renewals, amendments, and terminations with Service Delivery Managers (SDMs), Finance, Procurement, Legal, Quality, and Secure.
- Define the vendor review framework, coordinate its schedule, consolidate SDM contributions, and track decisions and actions.
- Coordinate contractual and commercial escalations, as well as vendor assessments.
- Track recurring expenses, commitments, and the use of support-hour banks.
- Prepare budget forecasts for support contracts and explain variances.
- Identify opportunities for consolidation, cost savings, and optimization of support models.
- Prepare executive briefing materials and recommendations for decisions by the RUN Director.
- Maintain the cross-functional RUN continuous improvement portfolio and facilitate prioritization, benefits tracking, and accountability.
- Analyze consolidated trends to identify systemic causes and cross-functional improvements.
- Lead Lean, ITIL, or automation initiatives involving multiple services, vendors, or shared processes.
- Clarify accountability interfaces among Plan, Build, Run, and Secure.
- Improve Build-to-Run transition models, controls, and metrics.
- Provide SDMs with tools, consolidated data, and coordination mechanisms.
- Produce and track registers, scorecards, KPIs, forecasts, savings, risks, and RUN improvement benefits.
Requirements
- Bachelor’s degree in Computer Science, Business Administration, Finance, Procurement, or a related field, or equivalent experience.
- Significant experience in vendor governance, contract management, IT service management, or technology procurement.
- Knowledge of SLAs, KPIs, support models, budgets, renewals, and vendor risks.
- Strong knowledge of ITIL, Lean, or continuous improvement principles.
- Ability to prepare scorecards, executive briefing materials, forecasts, and improvement plans.
- Knowledge of ITSM/ITOM tools, including ServiceNow, as well as data and presentation tools.
- Experience in a regulated GxP/CSV environment or an environment with stringent compliance requirements.
- Influential leadership, political acumen, and negotiation skills.
- French-English bilingualism; ability to read and write documentation in English is required.
- Regular business hours, with possible evening, overnight, and weekend interventions as required to ensure continuity.
- May be required to work on site at plants or warehouses, or in restricted areas, depending on the scope of the role.
Benefits
- Full-time employment
- Hybrid work arrangement
- Remote work available when on-site presence is not required
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