Release Manager managing end - to - end release process for data and BI. Collaborating with support teams for smooth go - lives and resolution of issues.
About the role
- Site Reliability Engineer ensuring systems operate smoothly, quickly restore services during incidents, and minimize customer impact at PointClickCare. Designing and maintaining monitoring solutions to improve reliability.
Responsibilities
- Participate in incident response and supported on‑call practices, helping restore service quickly while documenting incidents and recovery actions.
- Design, implement, and maintain monitoring and observability solutions, including dashboards, alerts, logs, metrics, and traces, to understand system behavior and proactively improve reliability.
- Engineer and enhance AI‑driven anomaly detection and root cause analysis solutions to continuously improve system reliability and prevent repeated failures.
- Contribute to automation and AIOps initiatives, including scripting, event driven workflows, and AI assisted runbooks that reduce manual effort and operational toil.
- Continuously develop Site Reliability Engineering skills through mentorship, hands on production exposure, and application of SRE best practices.
Requirements
- 2 years of relevant experience or co-op/internships as a Software Engineer
- Monitoring or logging familiarity with Appdynamics, DataDog, ELK/Kibana or similar tools.
- Basic scripting or programming skills (Python, Bash and Java)
- Hands on experience deploying, operating, or supporting containerized workloads using Kubernetes and Docker.
- Demonstrates curiosity, continuous learning, and a growth oriented mindset.
- Experience with cloud native infrastructure and platforms such as Azure or AWS.
- Ability to collaborate effectively
- Experience working with Agentic AI and LLM based solutions used to support automation.
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
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