About the role

Professional Services Manager leading Prophix One finance planning and reporting implementations across North America. Managing consultants, delivery quality, client outcomes, and implementation portfolios.

Responsibilities

Lead a team of Consultants and Solution Architects delivering Prophix One implementations across North America
Own end-to-end delivery across a portfolio of CPM/FP&A implementation and migration engagements
Oversee active projects, weekly status calls, project-plan progress, blockers, milestones, and delivery timelines
Drive consistent use of project planning and delivery management tools
Maintain delivery quality, margin, and client satisfaction metrics
Serve as senior escalation point for engagement risks, scope challenges, and client issues
Collaborate with Project Managers and Solutions Architects on scoping, resourcing, and execution
Evolve delivery methodology, tooling, and process standards for the North American Professional Services organization
Hire, onboard, develop, and retain Professional Services consultants
Conduct 1:1s, performance reviews, and career development conversations
Coach team members on delivery quality, client communication, and technical problem-solving
Collaborate on capacity planning, resource allocation, and cross-regional alignment
Build trusted-advisor relationships with CFOs, controllers, and FP&A leaders
Partner with Sales, Customer Success, and Support on handoffs and client experience
Represent Professional Services in pre-sales conversations and provide delivery and scoping input

Bachelor's degree in Accounting, Finance, Business, or a related discipline from an accredited college or university
5+ years in a Professional Services or implementation delivery role within a SaaS or enterprise software environment
2+ years managing or leading a team
Proven track record delivering complex, multi-stakeholder software implementations on time and within scope
Experience overseeing concurrent implementations using structured planning tools such as MS Project, Smartsheet, monday.com, or similar
Exceptional written and verbal communication skills
High degree of ownership and ability to drive initiatives independently
Demonstrated use of AI tools to improve productivity, streamline processes, or enhance delivery quality
Experience working with finance teams and familiarity with FP&A, budgeting, or consolidation processes
Based in the Greater Toronto Area and able to work in-office a minimum of two days a week
Ability to travel to client sites as needed
Legally entitled to work in Canada
Able to travel domestically and internationally and hold a valid passport
Preferred: experience implementing CPM or FP&A platforms such as Prophix, Anaplan, OneStream, Adaptive, or TM1/Planning Analytics
Preferred: financial consolidation platform experience
Preferred: ERP data integration familiarity with SAP, NetSuite, Dynamics 365, or similar
Preferred: partner co-delivery experience
French proficiency is an asset

Comprehensive health, dental, vision, and mental-health coverage
Retirement savings with employer contributions
Parental leave top-up
Annual wellness allowance
Generous paid time off including vacation and sick time
Education assistance and tuition reimbursement
Social events, team activities, and opportunities to build community
Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
Quarterly Town Halls and Kickoffs
Accessible hiring process and accommodation support
AI-assisted interview accommodations upon request