Community impact specialist measuring grants, volunteer programs, and partnerships. Advancing social and environmental outcomes for a British Columbia financial cooperative.
About the role
- Community Manager managing daily social engagement for independent creative agency Rethink. Spotting real-time moments, escalating risks, and informing content calendars through community feedback.
Responsibilities
- Manage daily outbound and inbound engagement across social media platforms
- Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards
- Flag and escalate potential issues quickly following established risk management protocols
- Flag trending topics, viral comments, and user-generated content
- Build warm, authentic relationships with community and advocates online
- Work closely with Account Director and Social Strategist to inform content calendars based on community feedback
- Maintain response banks, FAQ logs, and publishing calendars
- Perform daily publishing, active listening, and front-line community engagement across all brand handles in English
Requirements
- 2-4 years of experience managing social communities for major brands
- Strong written communication skills
- Quick, witty conversational instincts
- Ability to manage social communities in English
- Ability to work in a hybrid environment
Benefits
- Competitive compensation and benefits, including added mental health benefits
- Variety of employee perks
- Great work culture
- No client meeting Mondays
- Hybrid work environment
- Access to Rethink’s national DE&I committee and working groups
- Growth and training opportunities
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Degree requirement
No Education Requirement
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