Technical Solutions Engineer owning API documentation and partner integrations for Coinme’s enterprise crypto infrastructure. Supporting fintech clients from technical discovery through production go - live.
About the role
- Bilingual Senior Consultant managing professional services and implementation of software solutions at Ricoh. Engaging with clients to optimize workflow and ensure customer satisfaction throughout the project lifecycle.
Responsibilities
- Achievement of assigned professional services and consulting revenue and utilization targets
- Support Solution Development Managers in pre-sales and closing billable workflow consulting engagements
- Assure the successful implementation of the project and assure the integration within the customer environment that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation.
- Assist the Practice Director with developing Statement of Work documents as needed
- Function as the project lead in client Discovery activities, providing guidance and direction to the team and Area resources (if applicable) assigned to support the engagement
- Assist with Practice with development activities as needed
- Identify new solution opportunities based on client feedback, industry analysis, and new features incorporated into existing offerings
- Attain profitable engagements as defined by the services fee and Change Control methodology presented in the Statement of Work
- Drives post-sales implementation follow-up independent of Sales with goal of ensuring 100% customer satisfaction and uncovering additional workflow and application opportunities.
- Assists assigned Project Manager in project managing solutions implementation projects and coordinates with Ricoh, customer, and third-party resources. Ensures seamless transition from installation to post-install field service support.
- Responsible for ongoing personal sales, technical, and business skill development through the attainment of appropriate certifications and attendance at training
- Maintains knowledge of industry and competitive developments as applicable to local markets and position responsibilities.
- Continued Education on a broad array of solution enablers and goal to become a subject matter expert in Web2Print, VDP, data streams, workflow, finishing, etc.
- Comply with RICOH’s standard event documentation and control policies.
Requirements
- Bachelors degree in computer science / information technology or equivalent experience
- Experience in pre-sales and post-sales solutions implementation in environments and/or industry related experience, or the demonstration of the ability to acquire required skills.
- Strong face to face customer selling, negotiation, and relationship skills.
- Bilingual – French and English preferred
- Prior experience working in an operation or environment preferred
- G7 and CMP Certifications
- Six Sigma Certification
- JDF Certifications preferred
Benefits
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
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