Senior architect designing scalable cloud Data, AI, and GenAI solutions for Canadian insurer Intact. Guiding architecture standards, platforms, and cross - functional engineering teams.
About the role
- Bilingual Senior Consultant managing professional services and implementation of software solutions at Ricoh. Engaging with clients to optimize workflow and ensure customer satisfaction throughout the project lifecycle.
Responsibilities
- Achievement of assigned professional services and consulting revenue and utilization targets
- Support Solution Development Managers in pre-sales and closing billable workflow consulting engagements
- Assure the successful implementation of the project and assure the integration within the customer environment that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation.
- Assist the Practice Director with developing Statement of Work documents as needed
- Function as the project lead in client Discovery activities, providing guidance and direction to the team and Area resources (if applicable) assigned to support the engagement
- Assist with Practice with development activities as needed
- Identify new solution opportunities based on client feedback, industry analysis, and new features incorporated into existing offerings
- Attain profitable engagements as defined by the services fee and Change Control methodology presented in the Statement of Work
- Drives post-sales implementation follow-up independent of Sales with goal of ensuring 100% customer satisfaction and uncovering additional workflow and application opportunities.
- Assists assigned Project Manager in project managing solutions implementation projects and coordinates with Ricoh, customer, and third-party resources. Ensures seamless transition from installation to post-install field service support.
- Responsible for ongoing personal sales, technical, and business skill development through the attainment of appropriate certifications and attendance at training
- Maintains knowledge of industry and competitive developments as applicable to local markets and position responsibilities.
- Continued Education on a broad array of solution enablers and goal to become a subject matter expert in Web2Print, VDP, data streams, workflow, finishing, etc.
- Comply with RICOH’s standard event documentation and control policies.
Requirements
- Bachelors degree in computer science / information technology or equivalent experience
- Experience in pre-sales and post-sales solutions implementation in environments and/or industry related experience, or the demonstration of the ability to acquire required skills.
- Strong face to face customer selling, negotiation, and relationship skills.
- Bilingual – French and English preferred
- Prior experience working in an operation or environment preferred
- G7 and CMP Certifications
- Six Sigma Certification
- JDF Certifications preferred
Benefits
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Partner Solutions Architect shaping GitLab DevSecOps integrations with hyperscalers, AI labs, and technology vendors. Owning partner technical strategy, AI model evaluation, and product integration decisions.
Senior Solutions Engineer helping Grafana Labs sell its open - source observability platform in Canada. Leading technical customer engagements, presentations, evaluations, and Sales partnerships.
Integrations Engineer leading CLOB FIX, API, and crypto infrastructure integrations for institutional clients. Driving zerohash customers from technical kickoff through production go - live.
Solution Architect owning end - to - end architecture and delivery for xMentium’s AI - powered document intelligence platform. Designing integrations, automations, and secure enterprise deployments.
Data architecture advisor defining governance, integration, and transformation roadmaps for iA Financial Group’s insurance and financial services ecosystems. Supporting analytics and AI through secure, compliant data practices.
Senior Solutions Engineer building REST and GraphQL marketplace integrations for Jobber’s small - business service software. Partnering with engineers, product teams, and external developers to deliver customer solutions.
SAP Solution Architect leading end - to - end architecture for OPG’s SAP modernization programs. Aligning platforms, integrations, security, data, and operations across enterprise transformation initiatives.
Principal AI Solutions Architect designing and delivering virtual agents, routing, and generative AI solutions for Genesys’ enterprise customer - experience platform. Leading customer consulting, architecture, testing, and team delivery.
Solutions Architect assessing a public - sector client’s cloud environment, governance, and operating model. Delivering executive recommendations and a prioritized roadmap for secure future - state transformation.