Smart Factory Manager leading a team to develop software for digitizing production lines and implementing streaming machine controls. Focused on building modern smart factory solutions and collaborating with cross - functional teams.
About the role
- Bilingual Senior Consultant managing professional services and implementation of software solutions at Ricoh. Engaging with clients to optimize workflow and ensure customer satisfaction throughout the project lifecycle.
Responsibilities
- Achievement of assigned professional services and consulting revenue and utilization targets
- Support Solution Development Managers in pre-sales and closing billable workflow consulting engagements
- Assure the successful implementation of the project and assure the integration within the customer environment that improves a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation.
- Assist the Practice Director with developing Statement of Work documents as needed
- Function as the project lead in client Discovery activities, providing guidance and direction to the team and Area resources (if applicable) assigned to support the engagement
- Assist with Practice with development activities as needed
- Identify new solution opportunities based on client feedback, industry analysis, and new features incorporated into existing offerings
- Attain profitable engagements as defined by the services fee and Change Control methodology presented in the Statement of Work
- Drives post-sales implementation follow-up independent of Sales with goal of ensuring 100% customer satisfaction and uncovering additional workflow and application opportunities.
- Assists assigned Project Manager in project managing solutions implementation projects and coordinates with Ricoh, customer, and third-party resources. Ensures seamless transition from installation to post-install field service support.
- Responsible for ongoing personal sales, technical, and business skill development through the attainment of appropriate certifications and attendance at training
- Maintains knowledge of industry and competitive developments as applicable to local markets and position responsibilities.
- Continued Education on a broad array of solution enablers and goal to become a subject matter expert in Web2Print, VDP, data streams, workflow, finishing, etc.
- Comply with RICOH’s standard event documentation and control policies.
Requirements
- Bachelors degree in computer science / information technology or equivalent experience
- Experience in pre-sales and post-sales solutions implementation in environments and/or industry related experience, or the demonstration of the ability to acquire required skills.
- Strong face to face customer selling, negotiation, and relationship skills.
- Bilingual – French and English preferred
- Prior experience working in an operation or environment preferred
- G7 and CMP Certifications
- Six Sigma Certification
- JDF Certifications preferred
Benefits
- Select the medical, dental, life, and disability insurance coverage that fits your needs.
- Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Solutions Engineer delivering high quality production - ready AI and software solutions for businesses at Cake. Collaborating with customers and product teams to drive successful implementations and technical support.
Associate Solution Architect at Vena Solutions collaborating on cloud - based SaaS architecture and solutions. Engaging with cross - functional teams in a flexible working environment for real - world problem solving.
P&C Business Partner Consultant within TELUS Health Employer Solutions, leading people strategies. Supporting Directors in Absence & Disability Management, Workers' Compensation, and Safety operations with strategic and operational support.
Enterprise & Solution Architect leading the architecture for a Canadian Credit Union's digital transformation initiative. Focused on integrating cloud - native platforms and modernizing legacy systems.
Solutions Sales Manager focusing on water treatment solutions across the USA and Canada. Building strategic relationships and driving revenue growth in the municipal market.
IT Technical Advisor managing and optimizing systems for contact center solutions at Intact. Providing technical support and enhancing collaboration between departments.
Cisco Solutions Architect designing and developing Cisco - based solutions for Softchoice. Collaborating with customers to create technical documentation and providing guidance during implementation.
Solutions Consultant providing technical expertise and leadership in cybersecurity solutions for Palo Alto Networks. Aligning customer needs with business value and driving adoption of security platforms.
Health Solutions Consultant engaging with healthcare professionals and promoting products in Canada. Focused on achieving sales targets and building strong client relationships.