Senior Analytics Analyst advancing GEO/AEO, marketing measurement and data solutions. Supporting Intercept’s B2B technology clients through AI - driven analysis, dashboards and technical projects.
About the role
- Business Data Analyst optimizing client operations, simulations, and KPIs for RideCo’s cloud-based on-demand transit platform. Supporting transit agencies and fleet operators across service launches and continuous improvement.
Responsibilities
- Plan and launch client projects according to project timelines
- Support communication and coordination among transit planners, senior management, marketing, and operations staff
- Manage client relationships throughout the project lifecycle and post-launch operations
- Develop and implement transportation solutions with project managers, solutions engineers, and client stakeholders
- Translate client requirements into technical solutions using the RideCo platform
- Set up, test, and tune system parameters; run simulations; oversee training and soft launches
- Monitor KPIs during launch week and make ongoing system changes
- Perform ad-hoc data analysis to compare service performance against goals and evaluate trends
- Design performance analysis reports covering rider experience, driver experience, marketing, operating efficiency, and unit economics
- Review performance reports with stakeholders and client operations teams in weekly face-to-face meetings
- Develop executive business review presentations for senior stakeholders
- Run simulations and optimize service design parameters, including routing settings, vehicle mix, supply positioning, service frequency, stops, and demand models
- Support clients in setting service targets and KPIs
- Provide ongoing technical systems and analytics support to operations managers
- Configure systems based on feedback from operations staff, drivers, and passengers
- Develop weekly/monthly actions to drive continuous improvement
- Improve internal processes, automation, and tooling
- Identify product gaps and opportunities and assist with new RideCo platform features
- Share knowledge through live demos and maintain documentation
- Answer client technical support tickets and perform administrative tasks as required
Requirements
- Undergraduate degree in Management Engineering, Applied Mathematics, Statistics, Finance, Business, Planning, or related discipline
- Experience in data analysis and project management
- 3 to 5 years of experience as an analyst, project manager, or related role
- Proficient in Excel, Microsoft Office, and Google tools
- Experience with business intelligence tools such as Power BI is an asset
- Previous experience in a geospatial analysis program such as GIS is an asset
- Strong written/oral communication and presentation skills
- Experience preparing reports and presentations for senior management
- Willing to travel approximately 15%, as needed, in Canada and the United States
- Must be able to travel to the US within 3 months of hire date
- Valid Passport/US B1B2 Visa required
- Must be able to attend the office a minimum of 3 days per week
Benefits
- Performance-based bonus
- Flex-time work schedules
- Vacation time
- Bi-weekly catered lunches
- Social events
- Casual dress code
- Medical, dental, prescription, life/health spending accounts and more
- Located in KW's most desirable work space in the heart of Uptown Waterloo
- Complimentary rides to and from work within the Waterloo region
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