Enterprise Architect designing cloud, AI, edge, and managed - service solutions for HPE strategic accounts. Driving value propositions, technical strategy, pipeline growth, and customer transformation.
About the role
- Desktop Administrator supporting Ryan’s 6,000+ user enterprise environment in Calgary. Providing Tier 1-2 help desk support, endpoint administration, hardware maintenance, and infrastructure assistance.
Responsibilities
- Maintain and manage distributed desktop and laptop systems and software
- Provide Tier 1-2 help desk support in an enterprise computing environment of 6,000+ users
- Troubleshoot and resolve technical issues, including issues for VP-level and executive employees
- Respond to support tickets and service requests using phone, ticketing systems, collaboration tools, and remote tools
- Support remote and in-office users while meeting SLA targets
- Assist with desktop software deployments, imaging, application installations, patching, and backups/recovery
- Track and maintain hardware assets, inventory records, spare-parts logs, and work logs
- Support end-user onboarding, workstation setups, office moves, hardware swaps, and equipment reconnects
- Install, troubleshoot, repair, and maintain desktop computers, laptops, printers, monitors, hard drives, BIOS, and firmware
- Assist System Administrators and Network Administrators with complex technical tasks and equipment troubleshooting
- Participate in on-call support rotations
- Conduct testing and assist in general lab work
- Train, mentor, and coach team members and employees
- Follow information systems policies and controls for data accuracy, security, GDPR, and legal/regulatory compliance
- Assist with IT Infrastructure projects and other duties as assigned
Requirements
- High-school diploma or general equivalency diploma (GED)
- Three to five years related desktop administration experience
- Strong technical troubleshooting skills
- Working knowledge of Windows 11, macOS, and Microsoft 365 applications (Outlook, Word, Excel, and OneDrive)
- Experience supporting collaboration and conferencing tools such as Zoom and Microsoft Teams
- Hands-on experience with ticketing systems such as Ivanti or ServiceNow
- Experience with remote support platforms like Ivanti Neurons or TeamViewer
- Experience with endpoint management tools such as Microsoft Intune and SCCM
- Solid understanding of Active Directory for user and device management
- Familiarity with device encryption, basic network troubleshooting, software deployment, firmware updates, and secure imaging best practices highly preferred
- Exposure to PowerShell scripting and automation tools is a plus
- A valid driver’s license is required
- Ability to lift, carry, push or pull up to 30 lbs
- Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred
- Certifications in ITIL Foundation or Jamf 200 are considered a plus
- Exposure to security or network-focused training, such as CompTIA Network+ or Security+, is beneficial
Benefits
- Hybrid and Remote Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO) Benefits
- Up to 20 Weeks of Parental Leave Top-up (Adoption Included)
- Monthly Gym Membership OR Gym Equipment Reimbursement
- Health and Dental Benefit Eligibility Effective Day One
- RRSP with Employer Match
- Tuition Reimbursement After One Year of Service
- Certain roles may be eligible for incentive compensation
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