Manager cultivating transformational donors for MS Canada, which supports people affected by multiple sclerosis. Building major - gift portfolios and philanthropic relationships across Canada.
About the role
- Field Nurse Case Manager at Sentrex Health Solutions managing patient support programs and collaborating with healthcare providers. Delivering medical support and coordinating patient services.
Responsibilities
- Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
- Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
- Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
- Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
- Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
- Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
- Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
- Work directly with the care navigator and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed.
- Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
- Must be able to identify and report adverse events to Health Canada, Med Info and enter source system and third-party systems as per training on updated Pharmacovigilance requirements.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel.
- Liaise with physicians’ offices, pharmacies, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
- Participate in ongoing internal and/or external continuing education activities.
- Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures.
- Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
- Provide ongoing support on disease state or product related questions, based on information provided as part of the program's materials, to ensure patient adherence, as dictated by the needs of the patient.
- Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
- Requires traveling to physician’s offices as requested by the physician’s office and/or the reporting manager.
- Strong analytical and problem-solving skills to address barriers and optimize patient care processes.
- Demonstrates strong customer service skills, with the ability to build trust and rapport with HCPs, patients, and stakeholders.
- Additional duties as determined by your manager.
Requirements
- Must be a Registered Nurse in good standing with the College of Nurses of their respective province
- 2+ years of clinical experience
- Must be able to provide proof of liability insurance and a current CPR Certificate
- Experience in oncology, gastro or rheumatology
- Highly collaborative with effective and practical communication skills
- Experience in Patient Support Program is a strong asset
- Proven ability to work in a team environment
- Bilingual in English and French is an asset
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Regional Manager driving revenue, provider recruitment, and compliance across Canada for Confident Remodels’ installed home - improvement platform. Managing contractor performance, metrics, partnerships, and frequent field travel.
Market Development Manager leading financial product sales, member relationships, and team performance for Desjardins Ontario Credit Union. Driving strategic growth, service quality, talent development, and profitability.
A(
Investment technology leader managing teams and critical platforms for AIMCo, a Canadian institutional investment manager. Supporting investment, risk, trading, treasury, and compliance operations.
Contract Manager leading complex hydroelectric project contracts for GE Vernova’s energy business in British Columbia. Managing commercial risk, negotiations, changes, claims, and disputes.
Senior Contract Manager leading commercial strategy, risk, claims, and negotiations for GE Vernova's Canadian hydroelectric projects. Managing contracts from bid through execution, close - out, and warranty.
Contract Manager leading contract strategy, risk, claims, and negotiations for GE Vernova’s major hydroelectric projects. Fully remote in British Columbia with 15 - 25% project - related travel.
Senior Contract Manager leading contract strategy, risk, claims and negotiations for GE Vernova's Canadian hydroelectric projects. Managing commercial interests from bid through execution, close - out and warranty.
Technical Manager leading Nokia optical hardware electrical design, PCB layouts, and signal integrity. Guiding cross - functional delivery from concept through volume manufacturing.
Senior Manager leading SR&ED tax - credit claims for Canadian clients. Supervising technical teams, preparing T661 filings, and supporting CRA reviews.