About the role

Technical Business Analyst integrating SaaS vendors into Sherweb’s cloud marketplace. Assessing APIs, requirements, and platform changes to streamline onboarding and operations.

Responsibilities

Perform hands-on analysis for new and current product and service integrations with the marketplace platform and processes
Provide solutions that streamline new vendor onboarding and minimize operational impacts of changes to vendor offerings, APIs, or processes
Collaborate with product managers and operational and development teams across Platform, Finance, Support, Sales, and Marketing
Participate in technical and operational discussions with vendors and act as an SME for internal teams
Assess vendor integration feasibility and complexity
Elicit and document business needs and requirements from stakeholders for new and improved vendor integrations
Assist product managers in defining the reselling model
Conduct partner interviews and participate in escalation calls
Propose platform modifications to streamline vendor integrations and improve product acquisition experience
Participate in prioritizing integrations and platform modifications
Propose platform and process modifications to improve operational efficiency
Define success criteria and participate in acceptance testing
Work closely with development and operational delivery teams during integration

Bachelor’s degree in software engineering, IT or equivalent experience
2-5 years of experience in product ownership, functional analysis, business analysis or product management
Excellent English skills, both spoken and written
Experience within SaaS vendor or reseller ecosystem is considered an asset
Experience with Azure DevOps, Postman, Rest API's, Python, and/or Power Automate is considered and asset
Analytic mindset and ability to look at the big picture
Thirst for learning and definite interest in high technology
Teamwork, leadership, and positive influence on collaborating work teams
Results-oriented and capable of proposing realistic but ambitious business strategies
Customer-centric and business-focused mindset; comfortable conversing with clients
Ability to work with developers, engineers, architects, quality assurance, and operations teams
Ability to ensure requirements are fully understood and implementation plans match expectations

A fast-paced work environment that adapts to you
A friendly and diverse work culture with inclusion and equality at the heart of our actions
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Annual salary review based on performance
Generous and caring colleagues of various professional and cultural backgrounds
A flexible total compensation offer
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
Flexible benefits plan that adapts to your needs
Flexible savings fund options
A monthly home internet allowance
Considerable growth opportunities
A career path with opportunities to learn and grow
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
“Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year